Contact Vonage Customer Service
How to Reach a Person at Vonage
Toll-Free Number:
-
1-844-365-9460
Legal:
-
1-732-444-2892Copyright Infringement Inquiries
Vonage Emails:
Vonage Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Vonage Phone Number | 1 (844) 365-9460 |
| Average Hold Time | More than 30 min |
| Average Calls duration | 4 minutes |
| Most Popular Vonage Email Address | privacy@vonage.com |
| Issue Resolution Rate | Low (10% reported full resolution) |
| Vonage Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 99% phone, 1% email |
| Common Reasons for Contact | Activation/ cancellation, product/ service, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Vonage | Phone number, first and last name or email |
How to Contact Vonage?
Most Popular Number:
| Total calls: 274 | Issues resolved: 10 | Last call: May 9, 2026 |
Contact Information
Vonage Website:
Vonage Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5:00pm
Locations:
United Kingdom
3rd Floor, 15 Bonhill Street,
London,
Shoreditch EC2A 4DN,
England
Israel
94 Yigal Alon Street,
Alon Tower,
Building 2, 39th floor,
Tel Aviv,
Tel Aviv 678915634
Fax:
Summary of Vonage Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vonage?
Payments and Charges Question:
- “I need to make a payment”
- “Unauthorized debit from bank account”
- “Pay bill”
Product/ Service Question:
- “Disconnect service”
- “Alarm not working”
- “Land line is not working.”
Activation/ Cancellation Question:
- “Canceled service”
- “Cancellations”
- “Cancel service”
Request for Information Question:
- “Question about refund check”
- “How to port a business number”
- “About my account”
Staff Question:
- “Discontinue service”
- “Hook up service”
- “New service”
Account Question:
- “Need my account number”
- “To close my account”
- “My Vonage account”
Cards Question:
- “My Vonage card not working”
- “Change credi card”
- “BankCard no. Change”
Return/ Replace Question:
- “Change my nimber”
- “Returns”
- “Change sarvis”
Shipping and Delivery Question:
- “Where is my box and also I can't log in to Vonage ap”
Employment Question:
- “Cashing in my 401k due to losing job”
Other Question:
- “Add a new line”
- “Business”
- “BUSINESS PURPOSES”
Compare Vonage Customer Service To
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