Vonage Phone Numbers and Emails

Toll-Free Number:

  • (844) 365-9460
Send Message

Legal:

  • (732) 444-2892
    Copyright Infringement Inquiries

Vonage Emails:

Jobs/ Career
Accommodation
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Is this your business?

How to Contact?

Most Popular Number:

(844) 365-9460
Total calls: 191 Issues resolved: 7 Last call: Mar 18, 2024

What Is the Vonage Customer Service Phone Number?

Vonage extends multiple ways to contact the Vonage customer service team, making it convenient and accessible for their customers. If you are calling from the United States, dial the toll-free number 1-844-365-9460. Similarly, if you have specific legal inquiries, such as copyright infringement concerns, contact the Vonage business customer service at 1-732-444-2892. Vonage customer support also features multiple phone numbers based on the customers' geographical locations. For customers from the UK, call +44-0-207-785-8888. If you are based in Australia, contact +61-2-8599-3444.

Locate the right Vonage customer care phone number under their website's "Contact Us" section. These diverse contact methods ensure accessibility for customers in the United States and abroad, allowing them to connect with Vonage customer support teams for assistance and inquiries.

How Do I Contact Vonage Customer Care via Live Chat?

To contact Vonage customer care via live chat, visit their official website and the "Contact Us" section. There, you can kickstart the Vonage customer service chat - fill in your name, email address, and phone number, and specify the subject of your inquiry. The live chat is a part of the Vonage 24-hour customer service, which means you can contact Vonage 24/7 using the chat feature. Initially, you will talk with the virtual Vonage chatbot, APIgail, and then ask for live chat personnel to receive the Vonage tech support you require. This live chat functionality provides a convenient avenue for accessing the Vonage technical support team for assistance at any time of the day.

Does Vonage Have 24-hour Customer Support?

Certainly, Vonage goes the extra mile to offer full-fledged Vonage customer support to its customers. This includes a Vonage 24-hour customer service through their live chat service, ensuring customers can reach out for help anytime and any day. Alternatively, Vonage tech support is also available through the toll-free number at your service 24/7 for immediate assistance. The standard Vonage customer service hours for inquiries via email or phone are from Monday to Friday between 9 AM and 5 PM. If you prefer to connect with a Vonage technical support team via email, head to their website, click on the "Contact Us" section, and choose "Email Us." Fill out the form with your details, and one of Vonage's friendly representatives will get back to you with a possible solution or assistance.

PissedConsumer Club

Contact Information

Vonage Website:

Vonage Help Center:

Corporate Office Address:

Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5:00pm


Locations:

United Kingdom

3rd Floor, 15 Bonhill Street,

London,

Shoreditch EC2A 4DN,

England


Israel

94 Yigal Alon Street,

Alon Tower,

Building 2, 39th floor,

Tel Aviv,

Tel Aviv 678915634

More contact details

Fax:

+1-732-202-5221

Vonage Customer Service Reviews

1.1 / 5
Bad
Guest-5641544
Experience
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have vonage extensions for over 10 years . Since December 2023 I am having trouble to make international calls .

I called customer support 3 of the agents were not helpful and 2 hung up after I told them the undue in my calls . 3 one told me turn off my phone and turn on again and make phone call .

If dies not work call back . After try one more time this agent lady is amazing she is trying hard but vonage e tá Dions is the problem

Read full review
Guest-5515228
Phone not working
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

First thing nobody connected with us, I keep calling them I press the option but after that call hang automatically. Nobody reply back and nobody p8cking up phone.

I tried online chat but they didn't solve the issue. That's our Business phone line we are not opening store because our phone not working, how we can take orders.

Our phone not working for incoming calls. Vonage keep charging us monthly since July but not working.
Thank you

Read full review
Francie Yxu
Cancel service
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

The customer service representative was greatEasy to speak to, friendly, helpful and informative. They resolved my concern and lowered my bill. I was very happy with everything.

Read full review

How Good is Vonage's Customer Service?

Jairon Awn
Jairon Awn
Feels Disappointed | Dec 21, 2023

Terrible, was not able to speak with anyone for at least an hour of trying

Read full quote
Ingram Ync
Ingram Ync
Feels Disappointed | Dec 10, 2023

Very bad

Read full quote
Male Iht
Male Iht
Feels Disappointed | Oct 13, 2023

I am very disappointed. Customer for 14 years.

Read full quote
Violett Qdq
Violett Qdq
Feels Satisfied | Feb 03, 2023

My opinion about Vonage company service is awesome! I used to call any time and spent a lot of hours to talk with my relatives and friends abroad for almost 12 years. I appreciate your work for me and my family members.

Read full quote

Summary of Vonage Customer Service Calls

344 TOTAL
CALLS
05:28 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Vonage?

Payments and Charges Question:

  • “To make my payment”
  • “Need to pay bill”
  • “My mother is now deceased. Please remove this billing from her account.”

Activation/ Cancellation Question:

  • “Cancellations”
  • “Cancel services”
  • “I want to cancel my account”

Product/ Service Question:

  • “Phone not working”
  • “My phone doesn't work”
  • “The box does not work, tried reset, disconnect, changed wires , several times and it does not work”

Request for Information Question:

  • “Need set up and yechnical support”
  • “Questions about my phone number”
  • “Need help with account cancellation”

Staff Question:

  • “Need home phone service”
  • “A problem with your phone service”
  • “I dont want the service anymore”

Account Question:

  • “Closing account”
  • “Change phone number”
  • “Want to close my subscription”

Cards Question:

  • “Change credi card”
  • “BankCard no. Change”
  • “I have a new card number”

Return/ Replace Question:

  • “Change my nimber”
  • “Returns”
  • “Failure to return calls...”

Employment Question:

  • “Cashing in my 401k due to losing job”

Other Question:

  • “No Servic”
  • “No dial tone”
  • “New business phone number”

About

Summary

Vonage Holding Corporation is a public company. The company was founded in 2001 in Edison, New Jersey. At the present time the company is headquartered in Holmdel, New Jersey. Vonage is a commercial voice over IP network. Vonage Corporation provides telephone service via a broadband connection. The tagline of the company is: "Voice over net age." Vonage has several millions of subscribers. Vonage Corporation is the leading company in the broadband phone industry. The company is extensively advertised in the United States, Canada, the United Kingdom and many other countries all over the world.

In 2006 Vonage completed its initial public offering.

Vonage reviews and complaints

Vonage is ranked 547 out of 2019 in Telecommunications category

Area Served

USA

Payment Methods

MasterCard

Compare Vonage To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

magicJack image
2814 reviews
2.0
RingCentral image
230 reviews
1.4
ATT image
ATT
7234 reviews
1.6
Write a review
Do you have something to say about Vonage? What happened? What can we help you with?
Submit review Don't show this popup