Palmetto, Florida
1 comment
Not resolved

Contacted Vonage via their "chat Line". Customer Service rep "Roland A." responded. The problem I pointed out to him was the inability of the web site to recognize the country named "United States of America"... and because of it, I was unable to continue farther into the web site seeing the "United States of America" wasn't recognized as a country that Vonage serviced. (See attached picture.)

Related: Vonage - VERY RUDE,ARROGANT AND INCOMPETENT REPRESENTATIVE

The above situation resulted in Roland A. NOT trying to resolve the problem presented to him, but rather continuously asking me which Vonage plan I had decided on.

With such poor customer service it's no wonder Vonage has as many complaints as they do.

Review about: Negative Experience Customer Support.

Review #850325 is a subjective opinion of a user.

PRODUCT OR SERVICE Vonage Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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mkj
Omaha, Nebraska, United States #1188643

So did you scroll through the list of countries and see if it wasn't called "United States" or "USA"?

Or do you INSIST that it be called the "United States of America"?

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