Vonage - Customer Service Agent "Roland A." Unable To Solve Problem...

33 of 191 Vonage reviews

Contacted Vonage via their "chat Line". Customer Service rep "Roland A." responded. The problem I pointed out to him was the inability of the web site to recognize the country named "United States of America"... and because of it, I was unable to continue farther into the web site seeing the "United States of America" wasn't recognized as a country that Vonage serviced. (See attached picture.)

The above situation resulted in Roland A. NOT trying to resolve the problem presented to him, but rather continuously asking me which Vonage plan I had decided on.

With such poor customer service it's no wonder Vonage has as many complaints as they do.

This review is a subjective opinion of a user.
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Reason of review:
Poor customer service
Product or service
Negative Experience Customer Support
Review category
Telecommunications
review #850325
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mkj

Jul 22 #1188643 Omaha, Nebraska, United States

So did you scroll through the list of countries and see if it wasn't called "United States" or "USA"?
Or do you INSIST that it be called the "United States of America"?

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