Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Customer service is HORRIBLE. As the title says was with them since the beginning of their company.

Two months ago I wanted to add a line and the quoted me the standard price of $26.00 a month which is close to the $38.00 paying for my original line. No Deals for long term customers. That made me look elsewhere and i came up with a much better deal. Basically for free with my TV and internet carrier.

Called Vonage to port over the number and they said it would take 3-5 business days. That put me over by 1 day on the billing cycle. When I called back after the number was ported over they wanted payment of $38.00 and threatened me with Collection, if I didn't pay. Furious I asked to speak to a supervisor and then after a long wait they said they would remove the billing and acted like they were doing me a big favor.

What they were doing was the right thing. Seriously threatening a 14 year customer with collections for going over billing date by 10 hours and the whole reason for going over was because they can't port the number over.....Wow

Reason of review: Poor customer service.

Preferred solution: Don't ever call me.

I didn't like: Customer service.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like