Vonage
Reviews and Complaints
Disgusted
Preferred solution: Deliver product or service ordered
User's recommendation: STAY AWAY - LOOK AT THE REVIES - MONEY GRABBING COMPANY WITH NO RESPECT FOR ITS EXISTING CUSTOMERS
Tried to cancel
Preferred solution: Let the company propose a solution
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Verified ReviewerAppalling customer service
To add insult to Vonage's poor service, when the replacement box arrived, there is contact information on the packing slip.The online help center listed on the slip goes to a "we're a little lost sometimes" webpage, so doesn't work, and the toll-free #:1-86*-***-**** goes to a non-working number.This company truly has customer service problems that are totally unacceptable. Shame they can't get customer service together.
- Works fine until you have a problem
- Appalling customer service
- Charged for something i was never told would be charged
Preferred solution: Let the company propose a solution
User's recommendation: Don't use Vonage. If you have a problem, they will take advantage of you and not solve the problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer dissatisfaction
- Promise of service to be provided
- Not responding to customer complaints
Preferred solution: Full refund
User's recommendation: Choose your telephone vendors carefully
Vonage will not port number to another provider
- Untruthful customer service reprentatives
Preferred solution: Transport my phone number
User's recommendation: Do not sign up!!!
Unsatisfied customer
- Calls cut off service reps know nothing
Preferred solution: Full refund
User's recommendation: Do not get this service
Poor service
Preferred solution: Let the company propose a solution
User's recommendation: No, especially if you need customer service.
Terrible Service
Preferred solution: Cacnel my service please
User's recommendation: Stay away.
Horrific Customer Service
- Bad customer servivce
Preferred solution: The requested document. Incompetence shall preclude
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Verified ReviewerHorrible line quality and customer service
- Customer serice
- Dropped calls and prerecorded conversation
Preferred solution: Full refund
User's recommendation: Vonage provides poor quality and poor customer service
Your worse nightmare
- Worst
- Horrible customer service
Why you are fired
- Do not listen to customers
- Sticking to an iinsipid script
Preferred solution: Let the company propose a solution
Voicemail greetings were changes w/o I authorizing it
VONAGE IS A DISHONEST CO AND WILL NOT CANCEL MY SERVICE FOR 30 DAYS!!!
My name is Hazel Tucker and on 6/17/19 @ 11:40 am I called Vonage at 732-944-****. They kept me on hold for 30 minutes...finally I spoke to John and explained to him that I wanted to cancel my service because their bill kept get higher and higher each month...my bill wa $20.88 as of 6/15/19 and it was automatically deducted from my checking account.
I explained to John that Comcast offered me Triple Play and my phone bill would only be $13.00 per month.
So please cancel my service with Vonage and credit my checking account $19.49 the prorated amount due.
John refused to cancel my account.
He said I had to call him prior to the bill date of 6/15/19....I said that is ridiculaous...I read my agreement and it says I can cancel at anytime.
I said How dare you charge me for a service that I am not utilizing! Vonage are thieves and a disgusting unethical company!!!
DO NOT SIGN UP WITH VONAGE.....THEY TAKE YOUR MONEY AND PROVIDE NO SERVICE!!
TELL EVERYONE YOU KNOW, DO NOT SIGN UP WITH VONAGE, THEY ARE CROOKS AND A DISHONEST COMPANY!
- Customer service
Preferred solution: Full refund
Senior Citizen beware****
was settle Vonage wrong doing
- Do not go for vonage
- Ability to resolve payment problems
- Behaviour after payments yelling on customers
Preferred solution: Full refund
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It is because Vonage never really ported your number. They likely did not have a porting/trunking agreement with your previous provider.
If an audit had ever been done, you would have lost your number and it would have been given back to the pool of available numbers for distribution. This is what happened to us- a law firm that has had our same phone number for over 30 years.