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1.0
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Update by user Nov 14, 2016

Some customers would come into our business and tell us they could not reach us. That our number was no longer in service and they thought we were out of business. We would call our number using our Verizon cell phone and the called worked fine.

As it turned out, it was...

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Review
#954253 Review #954253 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • Callers to my business told my line was out of service
Reason of review
Bad quality
Loss
$10000
Preferred solution
Let the company propose a solution
I had my service with Vonage briefly but after I experienced their services I reverted to my local land line provider. That was over 4 years ago. To this day, active/current Vonage customers are unable to call my number. When they do they get the message "This number...
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1 comment
vonageert.us
#1300100

Hello,

This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service.

We will like the opportunity to discuss this matter with you.

You can reach out to us on our Vonage Community in which one of our Executive Response team members will reach out to you directly in order to resolve your issue. Please visit our Vonage Community homepage: https://support.vonage.com/residential_community

Thank you,

Vonage ERT

Review
#1003433 Review #1003433 is a subjective opinion of poster.
Service
Vonage Phone Plan

Vonage Home Phone Service Review

1.0
Details
*** customer service and wont except all forms of payment
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Review
#951826 Review #951826 is a subjective opinion of poster.
Reason of review
Problems with payment

Vonage in Los Angeles, California - Worst Customer Service Team/ Long wait

1.0
Details
I don't understand why I have to wait 48 minutes to reach a support representative when my business phones are down and I'm losing thousands of dollars every minute. What a disgrace. I am paying over $800 a month to Vonage and this is the micky mouse service that we receive in return. The current leadership at Vonage is what we call "penny wise pound foolish." They're trying to pocket every cent but refuse to put some of that back into their business so that customer's such as myself do not have to wait on the line for 50 minutes just to speak with an agent.
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Review
#925994 Review #925994 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Damaged or defective
Tags
  • VONAGE CANCELLATION
  • Voip carriers
  • Phone Company

Vonage in Bakersfield, California - VERY RUDE,ARROGANT AND INCOMPETENT REPRESENTATIVE

1.0
Details
I had a problem with the Vonage Extension issues and called Vonage and a guy from India named Jay was extremely rude to a customer and hardly knew very much about resolving my issue. So I asked if I could maybe speak to a supervisor and he JUST HUNG UP. I was so disappointed. I have been with Vonage for many years and the CUSTOMER SERVICE has deteriorated very badly. I am now talking with LINGO and will soon switch. I wonder if these reviews are being monitor by the TOP_GUNS at VONAGE ESPECIALLY THEIR CEO Mr Alan Masarek.
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1 comment
vonageert.us
#1190689

Hello,

This is the Executive Response team for Vonage. We are sorry to hear you are having issues concerning your service.

We understand you are disappointed with our customer service department. We will like the opportunity to assist you in resolving this matter.

You can reach out to us on our community website in which one of our specialist will reach out to you directly in order to resolve your issue. Please visit our homepage: https://community.vonage.com/pages/home

Thank you,

Vonage ERT

Review
#889338 Review #889338 is a subjective opinion of poster.
Service
Vonage Customer Care
Cons
  • Representative jay very rude with customer
Reason of review
Poor customer service

Vonage - Account Review from Morgan Hill, California

3.1
Details
Long time vonage customer who pays annually every February ($404). I cancelled my account in June of this year because it keeps getting more expensive for service i dont use. I asked about the prorated refund of the prepaid fees (July thru next February) and was told i wont get any refund because it is past the 45 day limit from when I paid in February. That aint right... rip-off.
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1 comment
Anonymous
#1178806

Today I received an email from Ms. Keely of the Vonage Executive Response Team who agreed to refund me for the 8 unused months of service.

I believe that this action is a fair and equitable conclusion to my issue with them. I only wish that it didn't have to escalate to this level to resolve an issue of fairness.

Review
#872228 Review #872228 is a subjective opinion of poster.
Product
Vonage Account
Reason of review
Pricing issue

Vonage Vonage World Phone Plan Review from Coronado, California

1.0
Details
Added Vonage to my plan for international calls. My sister there is very ill. Could NOT access their system for 6 weeks. All CSR calls started in USA and were immediately transferred to India, where "trained" staff had no idea what I was talking about (poor English) and refused to pass my call back to the US. Internet access to this problem was non available. I sent ltr. with return receipt to Vonage. It was accepted, no action. I still get billed for their service. My call today went to NJ. Adele canceled my service and t/f me to cancellation dept for refund. Ishima refused to refund my money, because "I was on contract"! I said I could not use their service ever and they broke the contract, not me. Therefore I should get a refund. She offered to t/f me to Tech Support to fix the problem. I do not need support, I want a refund for undelivered services. Ishima then hung up on me. Do NOT use Vonage. They are over their head and do not care and listen to the customer, but still charge you!!!!!
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Review
#836574 Review #836574 is a subjective opinion of poster.
Service
Vonage Vonage World Phone Plan
Pros
  • Promise of service to be provided
Cons
  • Booooooooooo
Reason of review
Bad quality

Vonage in San Bernardino, California - I have been charged with a service that I have not activated, or used.

My bank account has been constantly charged with your services and I have not activated my phone service. I have talked to several customer service reps .... I have requested to be refunded my money back into my account and I also request the account be cancelled ...... I don't feel that this program is a service because it is using my internet service. I am complaining that I have not gotten any satisfaction on your part........ don't want the service, and haven't used it.......
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1 comment
vonageert.us
#1124431

Hello,

This is the Executive Response team for Vonage. We are sorry to hear you are having issues concerning your service.

We understand there may have been charges to your service. We will like the opportunity to assist you in resolving this matter.

You can reach out to us on our community website in which one of our specialist will reach out to you directly in order to resolve your issue. Please visit our homepage: https://community.vonage.com/pages/home

Thank you,

Vonage ERT

Review
#804795 Review #804795 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • Service
  • Deceitfulness
  • Vonage
Reason of review
Pricing issue
2.0
Details
I signed up for business service. My phone is important to my business. When I submitted the authorization to port my numbers, I did it wrong. When I called to get help from customer service regarding porting my numbers, Brittany was very snotty and chastised me for...
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1 comment
Anonymous
#1034483

Good morning. I am a member of our Executive Response Team.

I apologize that you had a less than satisfactory experience, and would like to assist in any way that I can.

Please contact me at 855-496-2438. If I don't answer, please leave a message with your contact information and i will call back as soon as possible.

David Daniels

Vonage Business

Review
#700042 Review #700042 is a subjective opinion of poster.
Service
Vonage Phone Plan
Cons
  • Customer service
  • Service
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund
Tags
  • Vonage Complain
  • VONAGE CANCELLATION

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

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Vonage Misrepresents Themselves

1.0
Details
I signed up 23 days ago with Vonage for the $9.99 special. I told them I had High Speed Internet with Net Zero. They did not tell me it wasn't compatible but went ahead and set up the order. Ten days later when my phone # was transferred to Vonage, I had no landline phone or internet service. When I called them back, then they told me that Net Zero wasn't compatible. I called AT&T and asked to be reinstated and that was another 10 days without landline or internet. I was told they allow 30 days trial to cancel so fortunately I made it in that time frame and got confirmation that they were billing me for one month at $13.47 but in truth they provided nothing. Trying to get through to them to complaint is difficult but will call sales and ask for customer service senior staff.
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Review
#682795 Review #682795 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Misrepresentation
Loss
$13
Preferred solution
Full refund