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I had my service with Vonage briefly but after I experienced their services I reverted to my local land line provider. That was over 4 years ago. To this day, active/current Vonage customers are unable to call my number. When they do they get the message "This number...
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1 comment
vonageert.us
#1300100

Hello,

This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service.

We will like the opportunity to discuss this matter with you.

You can reach out to us on our Vonage Community in which one of our Executive Response team members will reach out to you directly in order to resolve your issue. Please visit our Vonage Community homepage: https://support.vonage.com/residential_community

Thank you,

Vonage ERT

Review
#1003433 Review #1003433 is a subjective opinion of poster.
Service
Vonage Phone Plan
1.0
Details

Update by user Nov 14, 2016

Some customers would come into our business and tell us they could not reach us. That our number was no longer in service and they thought we were out of business. We would call our number using our Verizon cell phone and the called worked fine.

As it turned out, it was...

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Review
#954253 Review #954253 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • Callers to my business told my line was out of service
Reason of review
Bad quality
Loss
$10000
Preferred solution
Let the company propose a solution

Vonage Home Phone Service Review

1.0
Details
*** customer service and wont except all forms of payment
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Review
#951826 Review #951826 is a subjective opinion of poster.
Reason of review
Problems with payment

Vonage in Los Angeles, California - Worst Customer Service Team/ Long wait

1.0
Details
I don't understand why I have to wait 48 minutes to reach a support representative when my business phones are down and I'm losing thousands of dollars every minute. What a disgrace. I am paying over $800 a month to Vonage and this is the micky mouse service that we receive in return. The current leadership at Vonage is what we call "penny wise pound foolish." They're trying to pocket every cent but refuse to put some of that back into their business so that customer's such as myself do not have to wait on the line for 50 minutes just to speak with an agent.
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Review
#925994 Review #925994 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Damaged or defective
Tags
  • VONAGE CANCELLATION
  • Voip carriers
  • Phone Company

Vonage in Bakersfield, California - VERY RUDE,ARROGANT AND INCOMPETENT REPRESENTATIVE

1.0
Details
I had a problem with the Vonage Extension issues and called Vonage and a guy from India named Jay was extremely rude to a customer and hardly knew very much about resolving my issue. So I asked if I could maybe speak to a supervisor and he JUST HUNG UP. I was so disappointed. I have been with Vonage for many years and the CUSTOMER SERVICE has deteriorated very badly. I am now talking with LINGO and will soon switch. I wonder if these reviews are being monitor by the TOP_GUNS at VONAGE ESPECIALLY THEIR CEO Mr Alan Masarek.
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1 comment
vonageert.us
#1190689

Hello,

This is the Executive Response team for Vonage. We are sorry to hear you are having issues concerning your service.

We understand you are disappointed with our customer service department. We will like the opportunity to assist you in resolving this matter.

You can reach out to us on our community website in which one of our specialist will reach out to you directly in order to resolve your issue. Please visit our homepage: https://community.vonage.com/pages/home

Thank you,

Vonage ERT

Review
#889338 Review #889338 is a subjective opinion of poster.
Service
Vonage Customer Care
Cons
  • Representative jay very rude with customer
Reason of review
Poor customer service

Vonage - Account Review from Morgan Hill, California

3.1
Details
Long time vonage customer who pays annually every February ($404). I cancelled my account in June of this year because it keeps getting more expensive for service i dont use. I asked about the prorated refund of the prepaid fees (July thru next February) and was told i wont get any refund because it is past the 45 day limit from when I paid in February. That aint right... rip-off.
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1 comment
Anonymous
#1178806

Today I received an email from Ms. Keely of the Vonage Executive Response Team who agreed to refund me for the 8 unused months of service.

I believe that this action is a fair and equitable conclusion to my issue with them. I only wish that it didn't have to escalate to this level to resolve an issue of fairness.

Review
#872228 Review #872228 is a subjective opinion of poster.
Product
Vonage Account
Reason of review
Pricing issue

Vonage Vonage World Phone Plan Review from Coronado, California

1.0
Details
Added Vonage to my plan for international calls. My sister there is very ill. Could NOT access their system for 6 weeks. All CSR calls started in USA and were immediately transferred to India, where "trained" staff had no idea what I was talking about (poor English) and refused to pass my call back to the US. Internet access to this problem was non available. I sent ltr. with return receipt to Vonage. It was accepted, no action. I still get billed for their service. My call today went to NJ. Adele canceled my service and t/f me to cancellation dept for refund. Ishima refused to refund my money, because "I was on contract"! I said I could not use their service ever and they broke the contract, not me. Therefore I should get a refund. She offered to t/f me to Tech Support to fix the problem. I do not need support, I want a refund for undelivered services. Ishima then hung up on me. Do NOT use Vonage. They are over their head and do not care and listen to the customer, but still charge you!!!!!
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Review
#836574 Review #836574 is a subjective opinion of poster.
Service
Vonage Vonage World Phone Plan
Pros
  • Promise of service to be provided
Cons
  • Booooooooooo
Reason of review
Bad quality

Vonage in San Bernardino, California - I have been charged with a service that I have not activated, or used.

My bank account has been constantly charged with your services and I have not activated my phone service. I have talked to several customer service reps .... I have requested to be refunded my money back into my account and I also request the account be cancelled ...... I don't feel that this program is a service because it is using my internet service. I am complaining that I have not gotten any satisfaction on your part........ don't want the service, and haven't used it.......
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1 comment
vonageert.us
#1124431

Hello,

This is the Executive Response team for Vonage. We are sorry to hear you are having issues concerning your service.

We understand there may have been charges to your service. We will like the opportunity to assist you in resolving this matter.

You can reach out to us on our community website in which one of our specialist will reach out to you directly in order to resolve your issue. Please visit our homepage: https://community.vonage.com/pages/home

Thank you,

Vonage ERT

Review
#804795 Review #804795 is a subjective opinion of poster.
Service
Vonage Phone Service
Cons
  • Service
  • Deceitfulness
  • Vonage
Reason of review
Pricing issue

Vonage assigned a phone number to my account which I did not authorize and did not use

I had my cellular phone (415-309-9839) with Vonage for several years with a non-contract arrangement. Mid 2015 I reported that my phone had been either lost or stolen. Vonage assigned me a new number (414-319-0834) and closed the old number. I was told the existing account would remain the same since I would only be replacing the phone and number. Several months later I decided to close my Vonage account and subscribe to Comcast as my TV, internet, and home line are with them. I contacted Vonage and requested my cell line (415-319-03-84) be terminated. I was told this was done but I would need to pay my charges ($22.97) and a $70.00 early term charge. I was told this charge applies to my 415-259-4655 account. This was the first time I heard of this number. I dialed it to find it was assigned to a mail box number. I asked Vonage to verify activity for this number and was told it showed no usage for the past 3 months and they could not look further. I then received a bill for $22.97. Several hours later I received another bill for $72.07. I have been a loyal customer of Vonage for several years. I am a retired disabled individual living alone. I would have no reason to have 3 phone lines and feel I have been taken advantage of.
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Review
#728049 Review #728049 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Problems with payment

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

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Vonage in Turlock, California - Fraudulent service promise to a 91 year old,

A less than scrupulous sales rep pressured my 91 year old father into buying a internet based system even though he repeatedly told them he did not have the internet at his residence. Now the company will not return phone calls or assist with returning their equipment and canceling the contract after only four days. Also they stated that they may take up to a year to return any refund that is owed him. At 91 that may be too long for him to wait. Won't be doing any business with this company no matter how bargain basement the price.
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1 comment
vonageert.us
#1051826

Hello,

As a company, we strive to deliver world class customer service. We apologize for any miscommunication or inconvenience in relation to your account.

We would like to assist in resolving this matter for you.

Please sent us a private message with some account information in order for us to proceed in resolving this matter for you.

Thank you,

Vonage ERT

Review
#720489 Review #720489 is a subjective opinion of poster.
Reason of review
Poor customer service