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I advise people not go for vonage service.It is technically bad and worst customer service, overall horrible experience.

If you want peace of mind then do not go for this company.

Cheater, marketing gimmick is its value to lure and cheat customers, They give u 6 months promo and take you inside the rink and then close exit - you are at mercy of worst customer and technical service providers, if u exit then heavy penalty, wrongly charge - disconnect for entire month and charge for entire month, for cancellation you need to talk to person, if you call on Saturday to cancel then office closed and no online service of cancellation, so if you need to wait for Monday, which may be 1st day of month, if you cancel then they charge for full month!Cheater thy name is Vonage.

Review about: Vonage Home Phone Service.

Reason of review: horrible customer service, technical problems , bad policies.

Monetary Loss: $150.

I didn't like: Worst, Do not go for vonage.

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Anonymous
#1324119

Hello ,

This is the Executive Response team for Vonage.We are sorry to hear about your experience with our customer service.

We would like the opportunity to discuss this matter with you.

You can reach out to us on our Vonage Community in which one of our Executive Response team members will contact you directly in order to resolve your issue.Please visit our homepage:

https://support.vonage.com/residential_community

Thank you,

Vonage ERT

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