Vonage
Reviews and Complaints
Great sales team...then...beware!!!
We are in the process of returning to Ring Central now.
- Sales team was nice and listened
- Horrible customer support and poor product
Preferred solution: Full refund
Can't Cancel Service
Scammed out of 800 dollars
Vonage Displays as SPAM numbers for my Caller ID
Lousy Customer Service
No customer service!!!!!!
after having system for a couple years and it working , there answer was when they couldn't fix it was to tell us that are system should never had worked like it was in the first place and that is why they can't fix the problem. what a bunch of bull!!! 3 months and hours holding for customer service to tell me that!!
Preferred solution: Let the company propose a solution
Paid $60.00 to lower my bill.
Preferred solution: Full refund
Vonage Cold Calling
- Cold calling me
Bills from collection agency
More problems than worth in dealing with the billing department.
- Able to call anywhere in the world at an affordable price
- Price doubles unexpectantly to more than i pay for cell phone
- Ability to resolve payment problems
Preferred solution: Let the company propose a solution
Winery that lost money with Vonage
Microsoft scam
Actt# 101356****
Preferred solution: Wipe bill clean and disconnect my service
The worst type of Business and customer service.
Re: acct #101332****(757-656-****)
08-15.2018
Attention Vonage Management, CEOs, Customer Services;
Yesterday 8/13/18 called my brother in Philippines...
we exchange a few words then I thought I was still talking to him, but it recorded what words he said and repeatedly played it as I thought he was still there and realized it was a recorded, acted as if his still on the line. This was not the first time that happen its recording the other persons conversation and fooling me that Im still talking to a live person and it was a recording because it repeats over what was said over and over of the person I called. Then today 08-14-18 I called the globe line same number again of my brother that I been calling and same thing its recoding what his wife is saying over and over but a call was dropped. You all need to give us a refund for dropped calls and fooling us we talking live to a person yet its a pretentious recorded conversation living me feeling foolish thinking I was still talking to a live person on the other end. I demand 3 months of free service for all the Inconvenience’s I experienced for the last 3 months .
Sincerely,
Jelen Allen-Wood, Account Owner
08.15.2018
- Fraudulent misrepresentation
- Dropped calls and prerecorded conversation
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What’s you being scammed have to do with vonage?
Yes, you were a victim of a scam. The usual one begins with a phone call from some guy or gal with an Indian accent claiming that your computer is showing "errors" and for you to immediately go to your computer and they will help "fix" the errors, etc.
You end up allowing them to remotely control your machine and/or they want money to fix it for you. Microsoft has nothing to do with these guys.
Learn from this experience for later in life. And, of course hang up immediately on anyone trying to sell, fix or want you to donate money.