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1.1
Details
I have not used this phone since February 2018 due to not living in the house any longer. I have called many times to cancel and have been told it was cancelled and has been told they cannot cancel it because I do not remember the pin. I tried to change it online and...
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Review
#1361969 Review #1361969 is a subjective opinion of poster.
Service
Vonage Customer Care
Reason of review
Poor customer service
Loss
$94
Preferred solution
Wipe bill clean and disconnect my service
2.1
Details
This company automatically increases your rates, and have to keep calling in so that you can stay at your lower rate. I do not like a phone service that automatically doubles on me. On top of that, if there are not enough funds just once, they send you messages time...
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Review
#1346947 Review #1346947 is a subjective opinion of poster.
Service
Vonage Phone Service
Pros
  • Able to call anywhere in the world at an affordable price
Cons
  • Price doubles unexpectantly to more than i pay for cell phone
  • Ability to resolve payment problems
Reason of review
Poor customer service
Loss
$62
Preferred solution
Let the company propose a solution
I spent the entire morning 8/26/18 calling all the vonage numbers and they are all the same, no wonder your prices are so low, well I am going to cancel my order with vonage , when a person wants or needs help or support, you only get a dial tone b/c you got hung up...
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Review
#1339235 Review #1339235 is a subjective opinion of poster.
Pros
  • Service until i must contact support
  • Connectivity
Cons
  • Dropped calls and cancellation scam
  • Customer service was poor and they were rude and unhelpful
Reason of review
Not as described/ advertised
1.4
Details
08-15.2018 Attention Vonage Management, CEOs, Customer Services; Yesterday 8/13/18 called my brother in Philippines... we exchange a few words then I thought I was still talking to him, but it recorded what words he said and repeatedly played it as I thought he was...
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1 comment
Anonymous
#1542346

Jalen, we’re sorry you’re having issues with our service but we wont be able to offer you any credits as the problem is with your *** internet service, fix that and our service will work just fine Let us know if we can be of any further assistance Vonage Customer Care

Review
#1329886 Review #1329886 is a subjective opinion of poster.
Service
Vonage Technical Support
Cons
  • Dropped calls and prerecorded conversation
  • Fraudulent misrepresentation
Tags
  • Fooling

Vonage - Poor customer care

1.0
Details
Don’t buy vonage, when I first called to start vonage service they said u r eligible for 50 dollar amazon gift card , when I called after months they said u r not eligible
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Review
#1306087 Review #1306087 is a subjective opinion of poster.
Service
Vonage Customer Care
Reason of review
Poor customer service
Not reviews in years- I ordered Vonage last Sunday- No verification email- salesman was training, he got email wrong, name wrong, told me regular services anyone offers were included in $9.95 later he tells my monthly is 18.95 ( due to tax in fees) tries to tell my...
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Review
#1303302 Review #1303302 is a subjective opinion of poster.
Service
Vonage Service Transfer
Reason of review
Order processing issue

Vonage - Phone services

Our phone is not working and receiving phone calls we cant get through voice mails we tried everything
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Review
#1301660 Review #1301660 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Reason of review
Bad quality

Vonage in Holmdel Township, New Jersey - Phone services

Poor service. Not happy about. and not receiving Voice mail s. Phone calls
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Review
#1301255 Review #1301255 is a subjective opinion of poster.
Service
Vonage Phone Service
Reason of review
Bad quality

Vonage in Holmdel Township, New Jersey - Cancel services

4.1
Details
Today is last day of service agreement
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Review
#1301183 Review #1301183 is a subjective opinion of poster.

Vonage - Technical support

Can’t get thru when needing help!!
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Review
#1298461 Review #1298461 is a subjective opinion of poster.
Service
Vonage Technical Support