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Vonage(same as Garbage)

I signed up with Vonage(same as Garbage)in June 2010. 39% in taxes and fees were added to the phony advertized price. The modem has to be reset at least twice a week to function properly. My outgoing caller ID is incorrect and Vonage(same as Garbage)will not fix the problem. Telemarketing calls have increased ten fold since signing up with Vonage(same as Garbage). They will not admit to selling phone numbers to telemarketers, but that is hard to believe. I tried to cancel the service due to garbage service, but after many calls and hours on hold, their response, in so many words, was your're screwed and there is nothing you can do about it except pay us more to get out of the BAD deal. Do not even think about doing business with this company. It is unfortunate that they can get away with this "Garbage"!
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2 comments
blackgirl
#614535

Vonage is garbage.It will not work if you don't have internet service. They lie and tell you it's 9.99, a month then charge you 42.00 a month and try to take it out of your account.

The customer service is rude. They don't have a mailing address.

They don't have e-mail. You can only give them your credit card number and they keep it and steal money out your account for things you didn't ask for and amounts you didn't agree too...Stay away from them they will take evry thing out your account

Anonymous
#190591

Hello, I have been so mad at Vonage I made my own website, its called vonagereviews.net Can I use your review on my web site?

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Review
#197446 Review #197446 is a subjective opinion of poster.
Service
Vonage Phone Service

Vonage in Stamford, Connecticut - Vontage bad service

NO VONTAGE! They are a total scam and unethical company. They offered a 30 day free trial and took all my information and shipped their device. Upon receiving the device, they never informed me I needed to have my Internet modem by my fax and phone line. I called and canceled my account and they did. BUT, they want you to pay for the shipping and handling and if the device is not received within 14 days they will charge your account $85 dollars. This is what is wrong with America, people taking money with *** service and unethical business practices. How can we as consumers allow companies like this to stay in business? We as consumers have control of supply and demand and we as a people have a voice! This company is not even a member of the BBB, why is this? I believe e if they were they would be out of business. Virgil Z Blackstone, VA
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Review
#194188 Review #194188 is a subjective opinion of poster.
Service
Vonage Phone Service

Watch Out for VONAGE ...

VONAGE charged me about $100 to cancell.. what a rip off ... I use majick jack... it works OK for $19.95/ year... Vonage customer service is the worst... trying to cancel was a night mare.. they try to make you stay by offering you 1 more FREE month... I say stay away from vonage... try majick jack.. it is cheap enough to try it... mine works OK... not the best all the time but for $19.00 per year it is OK. VONAGE International service is very limited countries... ..rip-off... stay away from VONAGE... very upset with my experience with VONAGE
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1 comment
Anonymous
#578071

Watch out for Vonage bad customer service.

$120 for early termination fee! Obviously, this was not mentioned anywhere when I was signing up; Customer Service Rep and Manager were not helpful, not willing to waive even a small portion of this unfair fee, at least to show positive gesture. I don't recommend this company to anyone.

There are so many alternatives to Vonage.

Review
#193348 Review #193348 is a subjective opinion of poster.
Service
Vonage Phone Service
Loss
$100

VONAGE SUCKS!!!!

HORRIBLE HORRIBLE SERVICE!!!!!!! AWFUL!!!!!!!!! ALL YOU GUYS DO IS STEAL MONEY FROM PEOPLE! no respect... You steal the money from our credit cards!!! i talked to the manager Shena badge number:28944..just simply rude!!!! i cancelled my service about 3 months ago, and i noticed recently that you are still charging my credit card....i called them and they said that we never cancelled anything and that i signed a contract!!! WTF!?! when i was signing up they told me that there is no contract and i can cancel it anytime with no fee!!!!! you guys are LIERS!!! YOU GUYS ARE LIKE THE *** MAFIA STEALING MONEY FROM PEOPLE EVEN THOUGH KNOWING HOW HARD IT CAN BE FOR PEOPLE WITH MONEY RIGHT NOW!!!!!!!! ILL BE WRITING GREAT ADVERTISMENTS FOR YOUR *** COMPANY IN MAIN NEWSPAPERS!! TRUST ME YOU WILL LOSE ALL YOUR CUSTOMERS!!!!
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Review
#190164 Review #190164 is a subjective opinion of poster.

Vonage in Mount Juliet, Tennessee - Charged me for modem immediately when I cancelled service

I had Vonage phone service for 5+ years. I cancelled my service and on the same day they charged my bank acct $56.61 for the modem that I used for their service without even giving me a chance to return it. They only notified me by email after they had charged my acct, which caused my acct to be overdrawn. I now have to wait 10 Business Days for my money to be returned and the overdraft charges to be reversed. They had little to say about why they did this. And their service is not that good anyway
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Review
#188070 Review #188070 is a subjective opinion of poster.
Service
Vonage Phone Service

Vonage Bondage

I recently relocated to a different part of the country. I was able to get home phone service paid by my employer; however I could not use Vonage. I call to disconnect and was told I had a contract and could not disconnected without a $180.00 termination fee. I offered to pay the monthly service until my contract ended (Sept-10) just to get the service disconnected at this time. They refused. Also they said it I missed the contract date my contract would automatically renew? I excalated to a manager in a call center in a internationl location. they refused to help me and said sorry you can't talk to anyone else about this. Well they were wrong. i want everyone to know, Spread the word Vonage-Bondage must stop.
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2 comments
Anonymous
#154812

I stand corrected , I agree they will not let you prepay your fees however just pay monthly until your dis date

Anonymous
#154809

Garbage, you can pay your monthly until your disconnect date. :p

There is no reason you can't , you signed to a contract like me but if you pay until your com is up they won't care

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Review
#186060 Review #186060 is a subjective opinion of poster.
Service
Vonage Phone Service

Vonage

Please go to MSNBC click on MSNBC investigates to expose this thief Jeff Citron Vonage is a scam the FBI needs to step in the FCC and BBB does BS on consumer matters these days . Vonage can't keep getting away with this Vonage robbed my sister for $1300 . Vonage refunded me for one line I had lines I was trying to discontinue services with them when they saw they couldn't charge me for cancellation or any other fee's their excuse to keep my money is to tell me I have service on 1 of the lines which is a bunch of bs the phone isn't working and they told me to mail back the adapter once they saw they couldn't charge me for that they just talk *** over the phone I couldn't speak to account manager dept and I waited ont he phone for 35-45 min. To hear I'm still receiving services after iI called 15x to cut the services . Do you see the scam ?
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1 comment
Anonymous
#529069

When or if you used a debit card to pay for your Vonage bill. Just ask your bank to reissue a new debit card.

This will stop Vonage from auto bill your checking or saving account.

My bank will do this for no charge and told me about this. Never give internet purchases your checking or saving account numbers, use the debit card!!

Review
#181132 Review #181132 is a subjective opinion of poster.
Service
Vonage Phone Service

Vonage

For everyone who has posted a complaint here, I encourage you to cut & paste your comments into an online complaint form at: (1) the Federal Communications Commission – they have jurisdiction over telecommunications providers and need to hear these complaints to take action: https://esupport.fcc.gov/sform2000/formB!input.action?form_page=2000B (2) the New Jersey Attorney General's office – Vonage is incorporated in New Jersey and the state has already prosecuted them successfully: http://www.nj.gov/oag/ca/ocp/ocpform2.htm (3) your own state's Attorney General's office (just google on " your state's name + attorney general") and fax, mail or email your complaint.
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3 comments
Anonymous
#137149

I have been a Vonage customer since 2005, and have yet to have a problem...

Anonymous
#124743

It's the billing, disconnect fees, failure to port over the line & unwritten contract terms -- same as the 678 other complaints posted here and on www.consumeraffairs.com/cell_phones/vonage.html

as well as the class action suits brought against them by the New Jersey Attorney General and others.

Anonymous
#124551

I've used vonage for about a year and had no problems. Not sure what problems you've been having as it doesn't specify here but if poor quality line, that would be your internet as vonage uses the internet to carry the signal. I had the problem trying to use magic jack but with vonage I have great line quality.

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Review
#175058 Review #175058 is a subjective opinion of poster.
Loss
$82

Vonage = poor quality and huge cancellation charges

I decided to give Vonage a try because it is cheaper. I liked the online account management. It was easy to install. That's about it for liking it. They advertised at 24.99 but it was almost ten dollars more per month after other charges. Ok, that seems to be the norm, so I disregarded it. There were numerous small oddities in quality, but again, I disregarded it and thought it might be attributed to ther things, like maybe the integrity of my power supply, my computer, my cable modem, various wires, etc. There was a consistent echo, the time between dialing on my end and ringing on their end was occasionally really long, more times than I could count, my initial call would have to be dropped and redialed because it sounded choppy, like we were both talking through a fanblade. At times, it would go completely mute on my end, and either I would hear nothing from the person I called or they would hear nothing from me, for sometimes a half a minute at a time. There were clicks and pops consistently. And sometimes I would get a call on my cell from someone trying to call my home phone, and if I am on my home phone, didn't get a beep or any indication like call waiting like I normally would and should, or if I wasn't on the phone, it would ring once, or not ring at all. The only way I knew the call didn't make it, was because the caller tried my alternate cell phone number telling me they calledmy home phone and couldn't get through, yet I often didn't hear it ring even when it was right next to me. It makes me wonder how many calls have been lost that I didn't know about from people that didn't know my cell. Clicks, pops, sporadic muting, I shouldn't have had to deal with, but I did. But towards the end, it was all that plus repeated problems dialing out and receiving calls at all. I do not want unstable phone service. Now, in regards to customer service, I have mixed reviews about this. They were hard to understand sometimes (India from the sound, which was fine except for the few of them that had an extremely thick accent), and didn't ever seem to understand what I wanted and continued talking over me for a script without hearing me. This was frustrating. However, if I had an error message that made the phone service inoperable, they walked me through it, frustrating commnication and all, successfully and politely. Problem is, the error messages became more and more frequent. The several times I had to call support, they fixed my problem, but the problem always came back almost immediately. Right before cancellation, for two days I had continual and changing error messages. Not only would my phone not work, but my internet would not work either. I called Vonage first. They determined it was an internet connection problem. Ok. I called my internet provider and they walked me through but couldn't fix anything either. SO, my internet provider sent a service technician who came to my house, confirmed my internet was fine by using his laptop, but could not determine why my phone nor internet would actually work on my computer. Ok, I hooked up a seperate computer to my net modem after he left, and the net was fine just like he said. I then hooked up Vonage, and boom, their computer froze, the net stopped working, and ofcourse, the phone still didn't work. Aha, so the problem is with Vonage after all. I called Vonage a second time with intent to cancel, but decided to walk through fixing it one more time (maybe it was a fluke, *** me thought), and he successfully got my net and my phone working. I was happy. Until I hung up, tried to use my phone a split second later, and saw another error message and had no dialtone. And the net was out again. Aggravated, I unhooked Vonage completely, rebooted my pc, and my net worked again. So, the problem was Vonage. It was Vonage all along. I called Vonage to cancel and a thousand times I had to tell them I was to disconnect service instead of using technical support. They were determined I was going to go through technical support. I was firm and repeated over and over I wanted to disconnect. I was put on hold, transfered to another, went through the same thing, put on hold, transfered, and put through the same thing. I was informed I was going to have to pay 39.99 disconnect fee and 79.99 for the Vonage adapter. I was furious. I now owed my internet provider $25 for a service visit because the service visit was determined to have been rooted in a cause other than with their internet. And they were right. They came out to fix the net and nothing was wrong with the net. The problem was with Vonage. So I owe $25 extra to my internet service provider. Because of Vonage making me think, through their tech support, that I had a net problem. And considering my net didn't work, well, it made sense. Problem was, Vonage was what was screwing up my net. SO I said, "I do remember the disconnect agreement, BUT you can deduct the $25 I spent because of your tech support, and I certainly will not pay for faulty equipment that I am more than willing to ship back." She was determined I owed the bill, because she said I had used the service three months and also tech support resolved my problems. Yes, three months of overlooking minor problems and tech support temporarily fixing a problem only for it to come back almost immediately. They were tryign to say they had given me flawless service when they didn't. I have read from other users that they will charge your card for this disconnect/adapter fee almost immediately, so my advice is to not give them a chance. If they take your money, I guarantee you will never get it back, and customer service's "dispute resolution" is code for "Try to get your money back now" according to other users. To provide not even substandard service and think they are justified in charging for faulty equipment and fining you for disconnecting service because of them providing you with inadequate service is ridiculous. I can understand if Vonage was great service and you just decided to stop. But it's poor service, and disconnecting is a result of poor service. Not because I have nothing better to do with my time. The agreement was I get quality phone service. They didn't keep their end so that negates me of any responsibility on my end as far as I'm concerned. My advice is don't get Vonage to begin with.
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Review
#165814 Review #165814 is a subjective opinion of poster.
Service
Vonage Technical Support

I hate vonage

I try to order vonage , 3 days later. I called vonage for cancellation for 3 month vonage been taken money out of my account from the bank and still charging me and then send it to collection agency.All those month i have been trying to talk to representive and they sometime hang up on me say they are gonna talk to there supervisor to fix the problem with my bill nothing have been done.They just like charging and charging every freakin month without my permission,so i canceled my credit card and told bank to block them from my account.
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2 comments
Anonymous
#286696

This is exactly the reason why i never gave them my card number and still wont from there collection agency i refuse to pay them because i know if i do they'll just keep taking money out of my account long after i payed the bill which i cant afford right now

carrolls459
#263292

I couldn't help but notice you called to cancel your service after 3 days.That is all it took for me too,bad service is too nice for what I got.They took over a week to give my number back to Verizon,but..having read about them in this forum,I called my bank and cancelled my card also,just before they could take any more money from me!!!The $14.99/month is actually $22.60/month,and to say their service is poor is an understatement.Buyer beware...leave Vonage alone.stick with what works!!

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Review
#160466 Review #160466 is a subjective opinion of poster.
Loss
$350