Latest review first
Vonage screwed me over by continuing charging monthly after cancellation 1. Back in July (7/28), I ported my numbers from Vonage to another provider and requested my account to be closed. I thought everything was taken care of. 2. On 9/26, I received an email from...
YOU CAHRGED ME 105.75 ON 11/24/2010 TO SETLE A DISPUTE BETWEEN VONAGE AND MY SELF.
ON 11/24/2010, YOU CHARGED ME 105.75 TO SETTLE AND ACOUNT I HAD WITH VONAGE. APARENTLY THEY ARE NOT SATISFYED SINCE I GOT A LEGAL NOTICE FROM THE UNITED STATES FISTRICT COURT OF NEW JERSEY ABAOUT A CLASS ACTION SETTLEMENT. THE SETTLEMENT NOTICE STATES THAT THE SOLE PURPOSE OF THIS NOTICE IS TO INFORM ME OF THE SETTLENT SO THAT I MAY DECIDE WHAT TO DO. SO PLEASE LET ME KNOW ABOUT THE SETTLEMENT WE DISCOUSED LAST TIME WE SPOKE OVER THE PHONE MY NAME IS JUAN M IMERY, MY HOME PHNE No. IS 561.483.9315 AND I HAVE NO OTHER MEANS OF IDENTIFY MY SELF.
Vonage NEVER connects
Don't get sucked into using Vonage. I have had Vonage for about 2 years now and I'm disgusted. My calls rarely go through; I constantly get busy signals for the numbers I'm trying to call. Then if I call the same number on my cell phone, the call miraculously goes through. I even tried called the Vonage customer service number (very hard to find unless you Google it) and that call wouldn't go through. I have tried to post a message on their web site to customer service but this is a very convoluted process and I was eventually kicked out of the message without it going through. I'm switching to Comcast soon if I can keep the same phone number. Buyer beware; don't fall for Vonage.
Deceptive Ad by Vonage Be aware that Vonage is deceptive in its advertisement and service charges We were told that the monthly charge for phone services was $25.99 for the unlimited calls, including domestic, long distance and international. So, we signed up in...
Hi, I am not sure if this is the right forum but wanted bring to your notice that, even though Vonage advt that with 14$ or 24$pm we can call nearly 60 countries unlimited, please find attached the screen shot from Vonage site, but it is not true. If the no.of calls increase more than 3000 minutes they changes the plan without informing the customer and the amount to be paid is 46$ per month and if no.of minutes is more than 3000 they charge extra .30 cents. When we contacted Vonage the customer care informed us that it is just to check the home number is not used for business. I think they are making the normal people fool by giving worng advertisement. I hope someone looks into this since as such they dont have any unlimited plan in Vonage. Thanks Sujatha
Vonage refuses to stop billing me, lies when I try to cancel
I signed up for Vonage and for various reasons did not connect or ever use the service. On July 27, 2010 I cancelled the service. This needed to be done via telephone. I noticed in November 2010 that my credit card was still being billed by Vonage. I cancelled the credit card. Vonage sent an email stating that I now owed $30.47. The account was cancelled and I was still being billed. I called Vonage Dec 10, 2010. First I talked to Ro. She asked me to verify my account. I gave her my phone number as requested, and she said that was the wrong number. She asked for the last four digits of my credit card. When I gave her that, she said it was wrong. Now this is the same credit card that they were billing for my service, I am holding a statement in my hand showing the charges. Ro said that she couldn't make any changes to my account until I verified the account. Ro was able to see it was noted on my account that I requested cancellation on July 27, 1010. I asked to talk to a supervisor. After a long hold, Amy no. 52146 (or 12546 - she couldn't be sure) came to the phone and we basically went through the same as Ro. After much discussion Amy finally stated that I had the correct phone number (I've had the same land line number for many years) and that she could verify my account, and would cancel it. I then asked about the charges since July. I would have to dispute those already made, but let's at least reverse the charge that I owe them. Amy would not agree to any of that. She's sorry, but doesn't have the authority to do that. After much discussion, I asked for someone who DOES have the authority. After a very long wait, Mark #34029 came on the line. We went through the same exact conversation although he did acknowledge that I'd verified my account. But can you believe it - Amy #52146 had NOT cancelled the account! Mark started going through the cancellation process. I asked for something in writing, or a cancellation number. He assured me several times that he would take care of it. i insisted, he kept trying to pass me back to Amy, etc. He said he had emailed a cancellation number but I had not received the email before he transferred me back to Amy. I had to insist before I got the cancelation email. I am certain that Mark was trying to deceive me into believing that Vonage had cancelled my account but instead continue charging, as they had done before. I was given an address to write to Vonage to dispute my charges. I'll get back to you and let you know how that goes.
Vonage said that my fax line would be free with their premium package ($24.99). They have been charging me $9.99 per month for five months and refuse to change it to a fax line or credit the amount they have cheated me. I changed to them in August 2010 from my local phone company to save money. My bills are much less but they still should charge my what they promised and advertise. They are doing the same thing with two accounts (personal at my house and business at my office). I have called and talked to the people in India with no help from anyone.
Do not use Vonage Service
Sign up for volnage a month ago, they have auto debited my account twice. To have their service you have to set up mpnthly reoccurring charge in which they can debit at random. I am so pissed and can't wait to disconnect the service. I have had my phone number for years but I will gladly let go to get rid of vonage. Beware of companies like this will require auto debits from your account. There are usually a reason why. Now I understand. This was a costly move for me. Hopefully no one else will experience this. pissed
Vonage is awful
We were with VONAGE for well over a year, and had a horrible connection. I stopped handing out our number and commonly used my cell phone. Within the first year I tried to cancel and they wanted $85. They claim no contract but it's a lie. After a year and a half of paying for a service I never used I spoke to a CSR and explained to her that I had requested help and was told that in order to get quality sound I would have to disconnect my wireless modem. My husband and I are both in online school, so wireless internet is a must. After She asked me if I wanted to reconsider and I specifically told her yes, I received an email thanking me for choosing to stay with their company. I emailed corporate and was told that I as the wife could not cancel because the account was in my husbands name. I explained to them that I opened the account in his name, I have handled it the entire time. He has never once even spoken to the people. They are refusing to cancel our account and my only chance is to close my bank account down. I shouldn't have to do this at all. Vonage is a joke. Their service sucks and they do nothing but lie and give you grief once you want to cancel.
Vonage in Laguna Hills, California - Bad phone connection,
I spent half the time with Vonage on my celphone talking to their technicians about ways to reconnect my phone, or keep my phone from dropping words from my callers. Then, when I changed credit cards and they were unable to charge me, they disconnected the phone. I called and got everything straightened out and got the back bills paid for, and then they had to nerve to bill me to reconnect the phone. Something I spent half the time on my celphone getting them to do. I think they should pay my celphone charges. What a rip off for lousy phone service.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Vonage? What happened? What can we help you with?