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Vonage screwed me over by continuing charging monthly after cancellation 1. Back in July (7/28), I ported my numbers from Vonage to another provider and requested my account to be closed. I thought everything was taken care of. 2. On 9/26, I received an email from...
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3 comments
galensdad
#451164

In my 72 years on Earth, I have never had a worse business experience than with Vonage. I was assured that, if I signed-up with Vonage, I could keep the telephone number that I have had for 20 years.

That did not work. I was then told that, in my particular area, that promise could not be fulfilled. I attempted to cancel the Vonage service. I was informed that it would cost me $90 to do so, even though Vonage had not kept its end of the deal.

Vonage continued to bill my AMEX account, even though I had instructed them to cease. Now, get this! I called AMEX and told them to honor no more charges from Vonage. AMEX said that they could disallow the charges only with VONAGE'S consent!!!

After some efforts, I got AMEX to see my side of things and they sided with me. I would prefer to deal with street thugs rather than VONAGE

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Review
#220420 Review #220420 is a subjective opinion of poster.

YOU CAHRGED ME 105.75 ON 11/24/2010 TO SETLE A DISPUTE BETWEEN VONAGE AND MY SELF.

ON 11/24/2010, YOU CHARGED ME 105.75 TO SETTLE AND ACOUNT I HAD WITH VONAGE. APARENTLY THEY ARE NOT SATISFYED SINCE I GOT A LEGAL NOTICE FROM THE UNITED STATES FISTRICT COURT OF NEW JERSEY ABAOUT A CLASS ACTION SETTLEMENT. THE SETTLEMENT NOTICE STATES THAT THE SOLE PURPOSE OF THIS NOTICE IS TO INFORM ME OF THE SETTLENT SO THAT I MAY DECIDE WHAT TO DO. SO PLEASE LET ME KNOW ABOUT THE SETTLEMENT WE DISCOUSED LAST TIME WE SPOKE OVER THE PHONE MY NAME IS JUAN M IMERY, MY HOME PHNE No. IS 561.483.9315 AND I HAVE NO OTHER MEANS OF IDENTIFY MY SELF.
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Review
#217495 Review #217495 is a subjective opinion of poster.

Vonage NEVER connects

Don't get sucked into using Vonage. I have had Vonage for about 2 years now and I'm disgusted. My calls rarely go through; I constantly get busy signals for the numbers I'm trying to call. Then if I call the same number on my cell phone, the call miraculously goes through. I even tried called the Vonage customer service number (very hard to find unless you Google it) and that call wouldn't go through. I have tried to post a message on their web site to customer service but this is a very convoluted process and I was eventually kicked out of the message without it going through. I'm switching to Comcast soon if I can keep the same phone number. Buyer beware; don't fall for Vonage.
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1 comment
tech_agent
#265887

:grin this is pretty funny to read! you been with vonage for 2 years with all those issues??

:grin you, like most are not using vonage correctly! People think vonage is like at&t or verizon and It is NOT! vonage is voip and from what you're complaining about I can almost bet my life you're using home wiring :roll meaning you have the vonage connected to a phone jack in your home :( nothing makes me angrier than people like you!!

educate yourslef on how VOIP works then you will understand why your service is not working! oh and comcast also has VOIP which will work the same LMAO :grin and finding the number for vonage is not hard if you have 1/3 of a brain :upset I wish you luck in life, because it sounds like you need it :p

Review
#214093 Review #214093 is a subjective opinion of poster.
Deceptive Ad by Vonage Be aware that Vonage is deceptive in its advertisement and service charges We were told that the monthly charge for phone services was $25.99 for the unlimited calls, including domestic, long distance and international. So, we signed up in...
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1 comment
Anonymous
#1173735

I had requested Vonage to disconnect my line in Dec 2015. The agent said he will do it.

I was shocked when I started getting calls in April 16 saying it is from a collection agency and that I need to pay $133. When I contacted Vonage, they said that the agent did not record it. So line was not disconnected. And I was billed for 3 months.

They confirmed that I do not have any calls after Dec. But they are forcing me to pay the bill.

The amount includes their bill and late payment for service which was not used.

Review
#213549 Review #213549 is a subjective opinion of poster.

Vonage usage

Hi, I am not sure if this is the right forum but wanted bring to your notice that, even though Vonage advt that with 14$ or 24$pm we can call nearly 60 countries unlimited, please find attached the screen shot from Vonage site, but it is not true. If the no.of calls increase more than 3000 minutes they changes the plan without informing the customer and the amount to be paid is 46$ per month and if no.of minutes is more than 3000 they charge extra .30 cents. When we contacted Vonage the customer care informed us that it is just to check the home number is not used for business. I think they are making the normal people fool by giving worng advertisement. I hope someone looks into this since as such they dont have any unlimited plan in Vonage. Thanks Sujatha
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Review
#212846 Review #212846 is a subjective opinion of poster.
Loss
$53

Vonage refuses to stop billing me, lies when I try to cancel

I signed up for Vonage and for various reasons did not connect or ever use the service. On July 27, 2010 I cancelled the service. This needed to be done via telephone. I noticed in November 2010 that my credit card was still being billed by Vonage. I cancelled the credit card. Vonage sent an email stating that I now owed $30.47. The account was cancelled and I was still being billed. I called Vonage Dec 10, 2010. First I talked to Ro. She asked me to verify my account. I gave her my phone number as requested, and she said that was the wrong number. She asked for the last four digits of my credit card. When I gave her that, she said it was wrong. Now this is the same credit card that they were billing for my service, I am holding a statement in my hand showing the charges. Ro said that she couldn't make any changes to my account until I verified the account. Ro was able to see it was noted on my account that I requested cancellation on July 27, 1010. I asked to talk to a supervisor. After a long hold, Amy no. 52146 (or 12546 - she couldn't be sure) came to the phone and we basically went through the same as Ro. After much discussion Amy finally stated that I had the correct phone number (I've had the same land line number for many years) and that she could verify my account, and would cancel it. I then asked about the charges since July. I would have to dispute those already made, but let's at least reverse the charge that I owe them. Amy would not agree to any of that. She's sorry, but doesn't have the authority to do that. After much discussion, I asked for someone who DOES have the authority. After a very long wait, Mark #34029 came on the line. We went through the same exact conversation although he did acknowledge that I'd verified my account. But can you believe it - Amy #52146 had NOT cancelled the account! Mark started going through the cancellation process. I asked for something in writing, or a cancellation number. He assured me several times that he would take care of it. i insisted, he kept trying to pass me back to Amy, etc. He said he had emailed a cancellation number but I had not received the email before he transferred me back to Amy. I had to insist before I got the cancelation email. I am certain that Mark was trying to deceive me into believing that Vonage had cancelled my account but instead continue charging, as they had done before. I was given an address to write to Vonage to dispute my charges. I'll get back to you and let you know how that goes.
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3 comments
Anonymous
#411183

I thought I would try vontage as my phone carrier..Later I changed my mind..Never used their equipment, I called right after I received it and tried to return it. I told them I did not want their services, but they continued billing me for it.

I've never used it it's still in the package but they're now collecter $182. from my credit card and refuse to credit it back.

I am so angry I'm already seeking legal advice. this is rediculous!!

carrolls459
#260245

I made the mistake of switching to Vonage,trying to save money.The little box they sent never worked right,turns off at night,and had me running all over the neighborhood to find a phone to call them.Either the phone worked or the internet,but not both.They were supposed to send me two electric phone jacks,and said they would take care of my problems.I never got the boxes,and have cancelled the service after less than a week,and many hours on the phone with numerous reps trying to get the service working properly!!After reading the billing issues posted here,I will be going to my bank to make sure they allow no more charges from Vonage.I paid for a month,and they should have paid me for the *** I have had to deal with.

Anonymous
#223802

Wow, thank you for sharing. This helps me in my search for phone service. The best reviews I've found so far have been for ooma phone service.

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Review
#210964 Review #210964 is a subjective opinion of poster.
Loss
$120

Vonage Crooks

Vonage said that my fax line would be free with their premium package ($24.99). They have been charging me $9.99 per month for five months and refuse to change it to a fax line or credit the amount they have cheated me. I changed to them in August 2010 from my local phone company to save money. My bills are much less but they still should charge my what they promised and advertise. They are doing the same thing with two accounts (personal at my house and business at my office). I have called and talked to the people in India with no help from anyone.
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2 comments
tech_agent
#265891

I hate the sales dept!!!! :( They will lie through their teeth to make commission :sigh I am ashamed when I get a customer who was lied to! Vonage is not 100% at fault, most of the issue is due to outsourced call centers and language barriers and communication break down is at fault.When calling vonage I recommend asking the agent where they are located.

Anonymous
#218185

Vonage has NEVER offered or advertised free add on fax lines, you could use your premium lines to send/receive faxes

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Review
#209853 Review #209853 is a subjective opinion of poster.
Loss
$99

Do not use Vonage Service

Sign up for volnage a month ago, they have auto debited my account twice. To have their service you have to set up mpnthly reoccurring charge in which they can debit at random. I am so pissed and can't wait to disconnect the service. I have had my phone number for years but I will gladly let go to get rid of vonage. Beware of companies like this will require auto debits from your account. There are usually a reason why. Now I understand. This was a costly move for me. Hopefully no one else will experience this. pissed
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Review
#206208 Review #206208 is a subjective opinion of poster.
Loss
$132

Vonage is awful

We were with VONAGE for well over a year, and had a horrible connection. I stopped handing out our number and commonly used my cell phone. Within the first year I tried to cancel and they wanted $85. They claim no contract but it's a lie. After a year and a half of paying for a service I never used I spoke to a CSR and explained to her that I had requested help and was told that in order to get quality sound I would have to disconnect my wireless modem. My husband and I are both in online school, so wireless internet is a must. After She asked me if I wanted to reconsider and I specifically told her yes, I received an email thanking me for choosing to stay with their company. I emailed corporate and was told that I as the wife could not cancel because the account was in my husbands name. I explained to them that I opened the account in his name, I have handled it the entire time. He has never once even spoken to the people. They are refusing to cancel our account and my only chance is to close my bank account down. I shouldn't have to do this at all. Vonage is a joke. Their service sucks and they do nothing but lie and give you grief once you want to cancel.
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2 comments
Anonymous
#1016549

Put a stop payment thru your bank account

Anonymous
#195350

We had vonage for almost 2yrs and then moved. Upon moving we no longer needed their service and they refused to cancel our account without almost 140$.

I don't know how to stop this they are still taking out money every month and this has gone on over a year. they are stealing from us.

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Review
#200123 Review #200123 is a subjective opinion of poster.
Loss
$150

Vonage in Laguna Hills, California - Bad phone connection,

I spent half the time with Vonage on my celphone talking to their technicians about ways to reconnect my phone, or keep my phone from dropping words from my callers. Then, when I changed credit cards and they were unable to charge me, they disconnected the phone. I called and got everything straightened out and got the back bills paid for, and then they had to nerve to bill me to reconnect the phone. Something I spent half the time on my celphone getting them to do. I think they should pay my celphone charges. What a rip off for lousy phone service.
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1 comment
Anonymous
#771560

WARNING !!!!!! worst bank ever!!!!!

warning .... got a car loan from them they charged me a hi risk insurance policy be cause i did not show proof of insurance right away. $$$$600 after my insurance company called them and explained that there was no gap in my insurance they said it was too late and made me still pay. so i decided to refinance with a better bank and now they are making me jump through all kinda hoops to get a pay off and copy of title.

they just put you on hold or when you get some one on the phone they tell you that they cant send it or some ***. i would like to mention how i got stuck with them in the first place, i bought a car from frank Leta Acura and they wouldn't use the bank i recommend . almost 8% interest on a used car when i have 780 credit???? i recommend Scott credit union 2.3% interest on same car...

also the people at vantage are non educated on there policy and the law...

warning don't get involved with them.. thanks scott .

Review
#198946 Review #198946 is a subjective opinion of poster.