Vonage Reviews and Complaints
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Vonage phone service
I thought I'd called Vonage after seeing their ads on tv & thought I'd try to reduce my phone bill. I called for the information and was disconnected by the customer service rep THREE times. Every time I called back the rep apologized but then again... I got disconnected. This alone told me to forget about trying Vonage since they can't technically even stay on the line even when it comes to adding a new customer. Also, after reading all the reviews I'm glad I made the decision not to sign up with them. As the old saying goes "You get what you pay for."
Vonage Phone Service
I paid Vonage and did not recived the service
vonage international unlimited very bad. I had a contract for a year with them, they did not fullfilled the contract (lots of calls did not go out) so I wanted part of my money back because I was just able to do 50% of the calls, so they did NOT return the money and I COULD NOT MAKE THE CALLS I was suppouse to do. They took my money and I did not received the service. they promiseD a service that they were not able to provide. their answer was that "IT WAS NOT THEIR PROBLEM" so I pay for something they were sopouse to give me and I dont recieve the service, they said it was 1 carriers they had and that's why IT WAS NOT THIER PROBLEM. they offered the service, recieved the money and later is NOT THIER PROBLEM, very funny answer.
VONAGE decline in reliability and service
I used VONAGE for over five years. Poor reliability and service over the past ten months (dropped calls, no voice mail)made me decide to look for another service. Vonage seems desperate to retain its customers because they are giving me two months of free service so they can resolve my problem. Trouble calls are handled overseas (India?)so you have to deal with the language issue and wait times can well exceed 20 minutes. A VONAGE tech told me my dropped call problem was caused by a 3rd party service router issue w/in my calling area. I'm not sure why my VONAGE voice mail feature ceased working six months ago - five different VONAGE techs tried to fix it w/o success.
Vonage Sucks Charged me $42.89 to cancel unreliable service
Vonage is terrible service period pay top dollar for Vonage Terminal & 3 Vonage cordless phones almost $250.00 plus tax August would be 1-year of ***. They charged me the $42.89 early cancellation fee I protested and demand to speak to supervisor waste of more time sounds like they are based in India or some other country not the United States. Just a warning now to everyone stay away from Vonage period OOMA is who I have changed service with the voice quality is crystal clear even calling to France and several other european country's. OOMA is very easy to setup and the prices are far cheaper they offer several different plans & accessories including iPhone APP which you can make you long distance or international calls with. Also have a USB Bluetooth device so you can use you cell phone to answer and place calls very cool and works great. Anyway learned my lesson about Vonage it truly sucks worse that 8x8 and Skype out combined.
For years I have heard complaints about this mickey mouse company. On June 4, 2011, I rec'd in the mail a wonderful offer, so wonderful that I got suspicious and decided to check this Board, sure enough I was right. My advice to all of you is to report them to the...
Out of 75 days with Vonage my phone worked 2 !!
I switched to Vonage from AT&T because my rate with AT&T was too high, after having Vonage for almost 3 months my phone has worked correctly for 3 days. I was told by Vonage in order to have the problem fixed I would have to pay them $99.00 for a service guy to come out and fix the problem. I would advise anyone to never get tied up with Vonage unless you want to spend your days pluging and unpluging thier modem to no avail and never get phone calls anymore if you want to talk I am!! email@example.com
Vonage in Cleveland, Ohio - Vontage is a horrible service - do not use them!
I signed up for Vontage 14 days ago and requested my old phone number ported to my new residence. After 14 days and numerous phone calls they still have not ported my phone number. Meanwhile they are billing me for a service I do not have. The language barrier with their customer service representatives is horrible. Everytime you call you talk to someone different and they have no record of who you spoke with prior and then you have to go through the entire issue again. I was told 4 days ago that the problem was due to an address error which the account manager was going to correct and I would be up and running in 72 hours. I called today and was told that the address was never corrected and it would take another 72 hours to fix this. I have no confidence in anyone that I talk with at Vontage. And to make matters worse, someone from one of their offices called to try and solicit additional services when they haven't fixed the first issue. Like that's going to happen!
Vonage Phone Service
Vonage in Nashville, Tennessee - Cant cancell account and keep taking money from checking account
Been trying to cancell account for aprox 3 yrs and Havent used the service of vonage for the same amount of time..Since i dont know the alternate phone number which was giving out by an ex girlfriend and the account is in her name vonage say they cant cancell the account... but vonage seems to have no problem for over the last 3 yrs taking the payment out of my checking account without me being on the account...I have done several stop payments but to no avail...To me that is robbery...next step is to cancell account and seek legal advice or contact the better buisness bureau..Be carefull who you give your checking account to...
Vonage Phone Service
i briefly signed up with them for at least a month and half with there "free" promotion which was supposed to be for a month! I ended up getting charged for calling my fiance overseas to which they cut my service off after a few days and told me it was a half month whatever cycle so that my bill didnt sky rocket, this was supposed to be a free month I WAS CHARGED FOR MAKING A FEW CALLS AND THEN MY SERVICE WAS SHUT OFF BECAUSE I HAD TO PAY A BILL! WTF!!! IF YOU ADVERTISE SOMETHING AS FREE EVERYTHING SHOULD BE FREE!!! now i still have to pay a bill that i shouldnt even have to pay, *** me off, dont use vonage....big scammers!!!
I signed up with Vonage after like most of you I had bad experinces with my previous telecom provide. Immediately after installation I noticed that most outgoing calls would not go through, I often experienced a dead dial tone when attempting to make a call. On the...
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