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Vonage.. phone co from ***

I had cavalier from 1988 and never had a problem, I retired and am disabled so I was searching for low cost phone service, vonage popped on the tv,I signed up paid my money and then it started,cavalier did not transfer me right away so I was paying two bills ,cavalier finally let me go on Tuesday, and today (Wednesday)I awoke no phone service,, no internet and when I got to a phone to call vonage,they charge $99.00 to come out and see why I am cut off from the world, but since I have been having problems they will only charge $20.00, , and know what ?? I have spent about $200.00 and have to use someone elses phone and computer to complain.. My brother in Fla changed to vonage the same time I did and when we talked and the phone cuts off ,only when he is talking to me,last night we were talking and the phone cut off ,he was on his cell phone and I was on my phone using vonage,,
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4 comments
Anonymous
#698785

I Had the same problem with vonage they suck, Everybody needs to file a complaint to the fcc and get these crooks out of bussiness!!! They tryed to keep billing me so I CLOSED MY ACOUNT. To stop these crooks FILE A COMPLAINT WITH THE FCC

Anonymous
#494159

Thanks to all who have posted their bad experiences here. I was thinking of getting Vonage.

Their commercials are very impressive.

After reading these posts, I will not be using Vonage. I will use our local land line provider

Thanks again,

Lisa

Anonymous
#474648

Vonage was my voice over IP provider for two separate lines. I contacted Vonage on September 16, 2010 to disconnect the service, as we no longer needed it and were relocating to another state.

When I phoned in, I did not have my pin number, so I was told to read the MAC Address off of the Vonage equipment to the customer service representative. Over the last 22 months my American Express credit card has been billed $78.81 per month. I have contacted Vonage approximately 5 to 7 times in the last 22 months regarding this issue. Each time I am told that the card will be reimbursed and that I will receive a confirmation e-mail regarding the disconnect status.

These e-mails never come. Yesterday, May 1, 2012, I initiated another disconnect and have yet to receive an e-mail confirming this. I informed Vonage that if I did not get a refund of the money that was stolen from my American Express account by them, that I would move forward in contacting your organization and many others until Vonage satisfies their debt to me. I was informed today, May 2, 2012, that Vonage would only reimburse me for the last 60 days.

This fact alone clearly shows Vonage's attempt to pacify a customer that they have wronged with a "low ball" figure. I have tried to be polite, courteous and professional when speaking with their customer service representatives in light of the fact that they have lied to us time and time again. I was told by Vonage that they have no record of any disconnect being initiated by us EVER. They also stated that the only record they have of me contacting them was in June of 2010 for "technical issues".

I confirmed with Vonage that all of their phone calls regarding customer accounts are recorded. I asked them time and time again to please pull up those records. Their response to me was that there are no records to pull up. I invited them to look at the account over the last 22 months to prove that there has been no activity and that the Vonage telephone modem has not been plugged in at any point in time over that 22 months.

Three separate representatives from Vonage (Lynn, Michael and Pauline) have confirmed that there was no account activity during that period of time. It should be noted that Vonage has also managed to access my American Express account even after changing the card numbers to avoid their "auto-Billing".

Anonymous
#462576

Take it from me Vonage is full of s@@&...I work there and I would NEVER advise anyone to get vonage. The company just wants you money who ever hear of your services starting w/o the equipment.

Vonage is a rip off. They do not do right by there customers nor employess. They tell the customers what they want to hear just to get a sale.

DO NOT GET VONAGE....like some say its cheaper to keep her. Keep the service you already have you are better off.

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Review
#309823 Review #309823 is a subjective opinion of poster.
Service
Vonage Phone Service

Vonage in Neola, Iowa - Paying the price for badly documented charges

In December 2011, I began a search to find out if Vonage would be right for me. I make calls to Germany all the time. The World Plan looked just right and I signed up at the end of the month. Over the last three months, I started looking at the benefits. I saw that wireless might not be covered for different plans and different countries. I tried to find whether this plan covered wireless in Germany. At the time there was no straight forward way to search and find this. I dug around on their site one afternoon for about an hour trying to find the elusive info. There was a note that German wireless was free to a specific plan type but that description was not one of the described 3 or 4 plans. I searched to find out if this was part of my plan and finally found something that directly or indirectly told me that this was covered. So I started to use this. Big Mistake! The irony is that I remember a survey that they took where I specifically mentioned that I was grateful that this was available and I praised Vonage. Talk about ridiculous. Now I have two months of high bills with Vonage (the second started before I knew about the charges on the first). Talk about a conflict with their advertiments. (Kudos to Vonage - they have cleaned up their on-line documentation of this now. They just do not have the integrity to admit their mistake. Having said that, what will be the next mistake and how will it cost me? Stay away from them)
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Review
#307916 Review #307916 is a subjective opinion of poster.

Vonage (still charging me with no service )

I get the product plug every thing in (it Does not run threw my phone line nothing but bussing ) called these people do not no a *** thing !! Did every thing they said called back - tryed to get an American speeking person not going to happen this person got me so pissed off I wonted to choke her threw the phone told her to cancle the hole thing !!! These people are the dumest they have not sent me any paper work and are still billing me they REFUSED TO STOP TAKE MONEY OUT OF MY ACCOUT !!!!! I WANT MY GDM BACK !!!! THEY REFUSED ALL MY CALLS NOW AND THEY REFUSED TO GIVE ME BACK MONEY FOR NO SERVICE STILL HAVE NO SERVICE !!!!!!
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1 comment
Anonymous
#474643

Vonage was my voice over IP provider for two separate lines. I contacted Vonage on September 16, 2010 to disconnect the service, as we no longer needed it and were relocating to another state.

When I phoned in, I did not have my pin number, so I was told to read the MAC Address off of the Vonage equipment to the customer service representative. Over the last 22 months my American Express credit card has been billed $78.81 per month. I have contacted Vonage approximately 5 to 7 times in the last 22 months regarding this issue. Each time I am told that the card will be reimbursed and that I will receive a confirmation e-mail regarding the disconnect status.

These e-mails never come. Yesterday, May 1, 2012, I initiated another disconnect and have yet to receive an e-mail confirming this. I informed Vonage that if I did not get a refund of the money that was stolen from my American Express account by them, that I would move forward in contacting your organization and many others until Vonage satisfies their debt to me. I was informed today, May 2, 2012, that Vonage would only reimburse me for the last 60 days.

This fact alone clearly shows Vonage's attempt to pacify a customer that they have wronged with a "low ball" figure. I have tried to be polite, courteous and professional when speaking with their customer service representatives in light of the fact that they have lied to us time and time again. I was told by Vonage that they have no record of any disconnect being initiated by us EVER. They also stated that the only record they have of me contacting them was in June of 2010 for "technical issues".

I confirmed with Vonage that all of their phone calls regarding customer accounts are recorded. I asked them time and time again to please pull up those records. Their response to me was that there are no records to pull up. I invited them to look at the account over the last 22 months to prove that there has been no activity and that the Vonage telephone modem has not been plugged in at any point in time over that 22 months.

Three separate representatives from Vonage (Lynn, Michael and Pauline) have confirmed that there was no account activity during that period of time.

I am not sure what the logical steps are at this point in time and would appreciate the FTC making record of this complaint. It should be noted that Vonage has also managed to access my American Express account even after changing the card numbers to avoid their "auto-Billing".

Review
#306534 Review #306534 is a subjective opinion of poster.
Service
Vonage Phone Service
Loss
$250
Other than the high price and the fact that I didn't use the service, I had very few complaints with my actual Vonage service. However, I do find it rather annoying that Vonage does not permit its customers to cancel online. Their website doesn't make it particularly...
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2 comments
Anonymous
#1316315

6478713236

Horrible customer service

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Review
#306254 Review #306254 is a subjective opinion of poster.

Vonage in Greensboro, North Carolina - Vontage has really pissed me off

Okay so I went to cut off my service on the 9th, due to my internet getting cut off,..on the 8th they billed me for an entire month of service. I cancelled the service,..however they still are billing me for the entire month of March. They wouldn't just pro-rate the day of the ninth,...they hit me for the entire month. Their reason,..its an auto billing payment cycle. Seems to me if a customer calls on the ninth and cancels the service,...I owe them one to two days of service at a pro-rated daily amount. they didnt agree. Now I'm stuck with no internet,...and a monthly charge for a phone I cannot use anyways. REALLLLLLLLLLLLY *** I was seriously considering restarting my account once I got a new ISP,.. after this,...yeah riiiiight. Don't think so.
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1 comment
Anonymous
#463131

Pissed consumer. Com wanted an update on my issue with vontage, ....

so my update is this,...

I am no longer a vontage customer. Sorry they lost my business!

Review
#303590 Review #303590 is a subjective opinion of poster.
Service
Vonage Phone Service
Loss
$40

Used Vonage for 8 years, STILL HAPPY!

Sometimes, you have to consider the source on complaints. We have used Vonage for voice for about 8 years and FAX for about 3 years and have NO TROUBLE! If it is connected properly, it works. I don't have to mess with it, ever. Yes, if the internet connection goes down, it goes down but so do every other VOiP service you will use. That's the way it works. No difference between services if the underlying service goes away. We prepay for the entire year and get a better rate. Seems like 2 months free. I really hate it when people are not as smart as the device they are using and come on here and complain. You hook it up, it works. What else is there. Call quality is good all the time. The hardware is reliable. I connect two of the interface boxes on the Comcast Gateway box and the one for fax service is on the end of 3 100Mb switches and, still, no problems with incoming and outgoing faxes. Never has been. Worked first time, continues to work after a couple of years. I have seen other services and am currently looking around for any improvements but I have found nothing, yet, to make me switch. Mike
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2 comments
Anonymous
#543840

Buy a voip box from Obihai on Amazon and port your number to Google Voice. It has better features and costs nothing. Yes, it's free.

Anonymous
#543838

Bullogna

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Review
#300995 Review #300995 is a subjective opinion of poster.

Vonage in Rochester, New York - DONT USE VONATGE---ALL LIES

I used vontage for less than a week and they charged me like ***. The guy told me unlimited international-false claim. I got charged $85 for calling international, and they told me about the charges after a week. Just canceled and also canceled my debit card because they keep taking money out and its frustrating, their people dont know how to handle customers, basically go to your bank and tell them to not let Vonage take anything from you. Not even that, dont even think about think about signing up with them, its all lies. Poor judgment on my part.
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2 comments
Anonymous
#492840

Vonage said international call to Indonesia were free with the 25.99 plan to mobile and landlines. Until I recieved the bill.

They gave me credit back.

But the only reason I switched to vonage was because my cell phone plan didnt let me make call to mobile lines to Indonesia. Now im going to switch back to my mobile plan.

nikalseyn
#377133

Vonage is a disreputable and dishonest company. A few years ago my wife took a call from them wanting us to switch to them.

She said no. They switched me anyway. I had my original phone company switch me back as soon as I found out and never paid what they claimed I owed them----because I did not request to be switched. Never heard anything about it again.

In any event, you can trust nothing Vonage tells you. Stay away from these people.

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Review
#275996 Review #275996 is a subjective opinion of poster.
Loss
$121
I got Vonage service so my kids could have a phone at the house. I don't use it in favor my cell phone. The kids moved out months ago and I noticed the charge on my bank account and decided I no longer needed the service. I cancelled service with Vonage on Nov...
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Review
#273663 Review #273663 is a subjective opinion of poster.
Service
Vonage Phone Service

This web site and the reviews of Vonage

I thank this site and the wonderful consumers that have written in about vonage. I was going to switch my service to Vonage,BUT NOT NOW. Thank all of you for your helpful input. I am so sorry all of you had to learn the hard way, but you can feel assured you have helped this person that is stuggling to make ends meet in this day of the greedy companies. That is what makes this country so great; we all stick together to help each-other. All of you have contributed to saving me more grief and agravation and loss of money. I thank all of you patriots. John
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Review
#272308 Review #272308 is a subjective opinion of poster.
Service
Vonage Phone Service

Vonage Review, are they getting worse?

Even to this day Vonage still no customer service. Vonage's severe lack of communication is nothing less than disappointing. You as a consumer really get the feeling that they don't care anything about their customers. One problem after another and nothing ever gets fixed. Their customer service reps can't understand English if you ever do get through to them, and they won't answer your questions directly as I think they don't know the answers. they also advertise that they cover a lot of areas which they do not cover! for example; they say they cover Mexico, but they don't cover most of it. Okay,here is the best part about Vonage, when you call disappointed upset and angry, if you can actually get through on the phone after being put on hold multiple times. They now have what's called the "complaints plan" I kid you not. They will try lowering your monthly bill to 50% for the following month if you don't cancel. If you insist on canceling they will give you the next month for free. Really a "complaints plan" how bout just fixing the problem Vonage? What else can I say? I'm another severely disappointed Vonage consumer.
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1 comment
Anonymous
#355818

THE COMPANY BLOWS

Review
#257797 Review #257797 is a subjective opinion of poster.
Service
Vonage Customer Care