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Vonage refused to close my account in 2009

I tried Vonage in early 2009 and quickly decided I did not want to continue the service. I canceled / closed the account they repeatedly charged my bank account despite repeated calls and emails from me. I finally had to close the bank account they were charging to stop them from automatically debiting my account. Now, more than 3 years later, I am receiving collection notices and calls for $139 in "unpaid" charges. I see online that there are many more instances like mine. Most seem to be from 2009. Any further info on how to fight this would be appreciated.
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1 comment
Anonymous
#977332

they are horrible people they should held accountable rude ill-mannered I told the vonage customer that I am gonna report them the police he said go a head how can I file a class action against them

Review
#347616 Review #347616 is a subjective opinion of poster.
vonage flat out refused to close our account ! vonage is definitely an immoral organization. And needs to be sued into oblivion. I was a "willing" vonage customer for a couple of months. My wife called them and signed up so we could preserve a cell number we were...
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1 comment
Anonymous
#546698

The same end result is happening to me now. Same collection agency is hounding us by mail and phone.

Canceled / closed account and they refused to close. Had to change bank account to get withdrawls to stop.

"Service" was in 2009. This just cannot be legal!

Review
#344369 Review #344369 is a subjective opinion of poster.

Vonage Bait and Switch

I figured that if I did not pay for then service would automatically end but I was billed for a month that I did not ask for or use or want. So much for no contract promise. Customer service made it clear that they had no latitude to discharge me for the extra month because of new corporation policies that are now forced on them. This to me is a sneaky way to make a few extra bucks by legal tricks rather than providing service. This was the classic case of "Bait and Switch" where "no contract" was promised but a contract (renamed as "policy") was given. What is sad is that I have used Vonage off and on for several years but they treat me this way. After this happened with Vonage I immediately called to make sure that my Netflix, Hulu and TiVo accounts where ended. It turns out that they also have similar polices to continue billing just as Vonage. What was different though is that they all ended my account as requested but forgave any new charges that were uncured since I had not used the account for a month. I was treated much better than by these other companies.
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Review
#340742 Review #340742 is a subjective opinion of poster.
Loss
$42

Vonage

Vonage is a scam. They will not return your money and they are also not a good VoIP service as well. They claim to be a very good service, they are not. It makes a difference when you try to talk on their lines with all the interference in the background. They owe me money and they are a scam. Any persons that I deal with do not deal with vonage. Use prepaid as opposed to vonage. Don't waste your time or money on this service. They will not give any of your money bad services on the phone.
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Review
#340259 Review #340259 is a subjective opinion of poster.

Vonage kept my money

I could never use get there vonage box to work with my internet services and tried to get my money back that they continue to take out of my account from the bank. I was never connet to there vonage services and has never made a call because was never a line to call from. Call and talk to an supervisor and was not satified. How can you take money from someone that has never use your company services. I will send them back all there equipment and will report them to the correct agency. I use vonage once before and didn't have this problem and explain to them that there box was not compable with cox cable box. All I want is my money back. I don't care if it is just $12.00. Thank You *** off
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Review
#336924 Review #336924 is a subjective opinion of poster.

Vonage cannot Port my home phone number

I have had Vonage telephone service for over 4 years and have been pretty much satisfied. About a week ago I decided to ge the Triple Play Service that Comcast was offering. After several days and numerous phone calls I now find out that Vonage does not own my home phone number and that it is owned by a Third Party and cannot be ported to Comcast. Vonage claims they only leases my home phone number from the Third Party, so I had to cancel my Vonage account and give up my home phone number(that I had for 30 yrs.) and get a new number from Comcast. So beware if you have Vonage and decide to switch to another company cause you may not be able to keep your same number.!!!!!
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Review
#335110 Review #335110 is a subjective opinion of poster.

Vonage phone service

The crooks were suppose to cancel my service I told them I.don't want their service after 1 day they said it was canceled the lying scamming piece of *** stole $102.00 from me when I told them the service was supposed to be canceled they said yes we see there was no calls made or received but we can't give back refunds I think a class act law suit should be brought up on them that's how you teach a crooked phone company a lesson for cheating so many people. *** *** company. Potential customer stay away .
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1 comment
Anonymous
#505308

I certainly disagree with you. My exprience was not just saved me money right away compared my previous phone service, but I can call unlimited over 60 countries including United States, Canada, PuertoRico, Mexico and so on.

Review
#325750 Review #325750 is a subjective opinion of poster.

Vonage scam artists.

I called on May 30th to schedule a cancellation for my account. The billing cycle was due to end on May 16th, and I needed my phone to work through then. I was told that schedule a cancellation was impossible, and that I would need to call back around the actual date of the 16th. I called the first business day after my billing cycle ended, on Monday morning. I spoke to one agent who told me that I SHOULD have been able to schedule a cancellation, and he was sorry for the misinformation. I was told he could refund me half of the next month's charges, but not the full amount. (Keep in mind this was less than 2 full days into the new cycle, the cycle ended on a weekend, AND I had not used the phone to make even one call after the 16th.) In speaking to his supervisor to try to get the full amount refunded, I was told I needed to "take half the responsibility" for my failure to call in again before the 16th. I explained that wasn't communicated to me clearly "” after all, if I couldn't schedule a cancellation on the June 16th when calling on May 30th, why on earth would I be able to schedule a cancellation for the 16th on any other date prior? They wanted me to call ON the date at the end of my billing cycle, and were willing to argue with me about it for an HOUR just to get their $14 "” which is quite a bit more money to me than it is to them. This supervisor also told me that the first agent I spoke to (on the 30th) should have been able to schedule a cancellation, but the billing issue was still my fault since I was "advised" correctly to call back "by the 16th" (not his actual instructions). I was told that the reason he couldn't schedule the cancellation was probably a system error (again, this is their fault, not mine). The worst part is I kept being told, "I don't know what happened on that call, I only know what's written" – in other words, what their employees write into their little comment box is far more important than what a customer thinks and says. She also raised her voice at me and spoke to me in an accusatory tone many times throughout the conversation. Vonage has HORRIBLE customer service and does NOT clarify billing rules or hold the perspective of giving the customer the benefit of the doubt in a "he said, she said" situation. Steer clear of this awful company.
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1 comment
Anonymous
#569251

I just cancecelled over the phone my vonage services after 2 yrs. of service.

I asked the vonage rep. to give me a cancellation # and the reply was i will get it by mail.

since than i tried to getr their address to return their components but in vain.

Based on those difficulties i will cancell the automatic payments on my credit card. we'll msee what happen.

Review
#325624 Review #325624 is a subjective opinion of poster.

Vonage in Dundee, Scotland - Patronizing *** artists

Wished i had taken the advice of everyone here. I needed a second phoneline and went the cheap option - Vonage. Bottom line the tech guy telling me the Vonage box is not to blame and my broadband doesn't work is a complete and utter insult to me. Having been a SKY broadband customer for over 3 years I think it works perfectly fine else i would not be with them or be able to access websites or this website to air my views! How *** do they think I am! Was told I would be given my 30day money back however they have taken payment from me a disconnection fee! Now i got to pay for postage to send back the package! A total cheek! Never again
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1 comment
Anonymous
#505309

I have great experience on my second line. My family calls from thier local number and it cost them very cheap and it rongs here in the United States.

Review
#324062 Review #324062 is a subjective opinion of poster.

Vonage never cancelled service, found out 3 years later

I was a Vonage customer in 2009. Finding no need for a home phone anymore, I cancelled my service (or so I thought). Having heard nothing from Vonage or anyone representing them for the last three years, I assumed the matter was finished. Now, three years later, I received a letter from a collection agency claiming that I owe Vonage money for unpaid services. I contacted the collection agency who then told me to contact Vonage. In speaking with Vonage, they informed me that they had in fact never cancelled my service. I asked several times why I was never informed of their claims, or even that my account was still active. They claimed that they called me (on the Vonage phone that I thought was disconnect and was no longer using), and emailed me (to an old email that I had not updated because, again, I thought my Vonage account was disconnected). I further questioned why, seeing as they had my address, they never sent me something in the mail with their claims. Their only response was that they, "...don't do that..." A simple internet search showed that apparently Vonage is known for this. Customers call to cancel their accounts, only to find out days, weeks, months, or in my case years later, that Vonage in fact did not honor their request and either continued charging their card or claiming that more money was owed. I have already filed a report with the Better Business Bureau and the FCC. Vonage's business practices are the most bizarre I've ever seen and if it wasn't so aggravating it would actually be laughable.
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4 comments
Anonymous
#574768

Maria, I'm really sorry to hear that. I was able to resolve it, ironically, through Twitter. For some reason Vonage puts the least capable people on their phone lines and I was able to get a direct number for a more capable person from Vonage through Twitter, after bombarding them with dozens of tweets. I should mention that this was also after I had already filed reports with the FCC and Better Business Bureau.

I would suggest first filing reports with the FCC (fcc.gov) and Better Business Bureau (bbb.org). Them contact Vonage (through twitter seems to find the more capable employees, God knows why), and inform them that you have already filed reports with the FCC and BBB.

I hope you're able to get it resolved, but know that you're not the only one. They have done the same exact thing to hundreds, if not thousands of people.

Anonymous
#574632

The same happened to me.. exactly the same.

I cancelled my service in 2009 and now, 3 years later, I'm being accused of owing them $60 by a collection agency. How did you resolve the issue?

Anonymous
#484743

correction: thy used my CC W/OUT authorization.

Anonymous
#484737

:(

VONAGE WONT BE AROUND LONG, we all ahud do a class action suit. I had service w/ them 2011.

I canceled service and it was verified tht service was canceled 9/2011 bcuz we moved to Ga. In Nov. 2011 thy unauthorized using my cc for a payment of 58.00 for unpaid bills from Sept 2011 to Nov. 2011 thy agreed tht service was canceled and refunded me the 58.00.

Up til now I *** it was,a done deal. but it wasnt.

Thy again charged my acct 36.00 for unpaid bills from Nov 2011 to present May 2012. I called thm again and said thy never canceled service and the balance is owed, thm using my credit card w/ authorization.

This is robbery and deceitful...

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Review
#319077 Review #319077 is a subjective opinion of poster.
Loss
$99