Vonage
Reviews and Complaints
Vonage Sucks Charged me $42.89 to cancel unreliable service
Out of 75 days with Vonage my phone worked 2 !!
Cant cancell account and keep taking money from checking account
Vonage screwed me over by continuing charging monthly after cancellation
Vonage screwed me over by continuing charging monthly after cancellation
1. Back in July (7/28), I ported my numbers from Vonage to another provider and requested my account to be closed. I thought everything was taken care of.
2. On 9/26, I received an email from Vonage indicating charge error. It turned out one line was cancelled, but the other line miraculously stayed active despite that that number is live with another phone company.
3. I replied email, telling them this should be cancelled. I followed up with a phone call and was assured that everything was taken care of.
4. Recently on 2/5/2011, I received another email indicating charge error. I looked back my credit card history. It turned out these sleazy bastards have been charging me monthly fee all along.
5. I called them up right away and spoke with an agent named Shandel (agent ID 20522) who claimed to be a supervisor. I was welcomed to the *** land.
6. She is rude and very disrespectful.
 The record of me contacting Vonage miraculously disappeared.
 She took advantage of that I don't remember the details of something happened several month back and accused me of flip flopping.
 She said "we will get you to pay these fees. We will get to you with all our means somehow. Either your sister or cousin, someone has to pay this fee."
 She said Vonage sent out monthly bills. I NEVER received them. She said "she couldn't understand how the emails magically vanish in your inbox."
 She also Vonage won't know if a number is ported out. This sounds so comical to me because the other phone company needs to ask Vonage's PERMISSION to release the number. She also couldn't explain why one number is cancelled, but the other is still active.
 I requested refund for the monthly fees that they WRONGFULLY charged since the lines were closed. She basically said, no way, ***.
If anyone who is filing a class action lawsuit,
PLEASE let me know!!
If there is anything that can lead Vonage to bankruptcy,
PLEASE let me know how I can help!!
I will make destroying Vonage in every way I can until they fully refund the money they STOLE from my pocket!!
VONAGE
Vontage is a horrible service - do not use them!
Vonage scam!!!
Deceptive Ad and Secret Surcharges by Vonage
Deceptive Ad by Vonage
Be aware that Vonage is deceptive in its advertisement and service charges
We were told that the monthly charge for phone services was $25.99 for the unlimited calls, including domestic, long distance and international. So, we signed up in October 2010. We were also told that we must use a credit card for payments. So we gave our credit card number.
Since then, Vonage has charged $33.59 to our credit card. I was puzzled by this higher cost than the advertized $25.99. When I called Vonage, customer specialist explained that this monthly charge included taxes and fees. So, I requested for the breakdowns of taxes and fees in my monthly charge of $33.59. Unbelievably, I was told that Vonage does not provide billing statements. Furthermore, the customer specialist refused to provide any information regarding their surcharges and other fees. .
The difference between the advertized price ($25.99) and the actual charge ($33.59) is $7.60, which supposedly includes taxes and fees. Because this amount seems too high, I did some calculations as follows:
Federal tax at 3%  0.03*25.59= $0.77
Ohio state tax at 6.75 0 .0675*25.59= $1.73
Thus, total taxes = 2.50
If you subtract these taxes from $7.60, Vonage charges $5.10 for surcharges and other fees. With local phone company, I used to pay $1.46 monthly for surcharges and other fees. Thus, Vonage charges almost $4.00 more for surcharges and fees than my previous local phone company does.
To keep unfair (perhaps illegal) surcharges and other fees secret, I now realize that Vonage have used clever tactics such as charging to credit cards and no provision of monthly statements. By the way, is the refusal to provide information about surcharges and fees legal?
Paying $4 more for these unknown, secret fees is not big deal in our monthly budget, but I am appalled by Vonage's dishonest and deceptive business practice. I am going to switch back to my previous local carrier
Vonage refuses to stop billing me, lies when I try to cancel
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Verified Reviewer | Saint Louis, MissouriVonage usage
YOU CAHRGED ME 105.75 ON 11/24/2010 TO SETLE A DISPUTE BETWEEN VONAGE AND MY SELF.
Vonage NEVER connects
Vonage Crooks
Vonage is awful
Do not use Vonage Service
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I have reported them to FCC, BBB, and consumer protection agency , so far I havn't heard anything from anyone !!! I guess they take what they can get and beat feet !!
Report them to the BBB in your area, they need to be exposed. I've heard complaints about Vonage for years.
Yesterday I rec'd an offer in the mail that frankly it sounded too good to be true, so I decided to check with this board and sure enough I was correct. I had AT&T for decades, when they were a monopoly, so we had to take their abuse. I was a $500 monthly customer, I don't have a business, they were calls to friends around the world and AT&T's calling charges were outrageous then, and they are outrageous now.
Not once they sent me a discount, or anything as a customer appreciation or something. For years I've used my little Tracfone which has served me well.