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Vonage in Dublin, Ohio - Charged for 11 months and provided NO SERVICE, REFUSED REFUND

Signed up with Vonage September 2014, $17.80 month for 2 lines (2 telephone numbers). Auto billed my AMEX card 11 months and never ported either number from AT&T, nor notified me of their failure to port. Vonage told me they would handle everything on their end and the AT&T service would automatically cancel because the numbers would transfer over...all I had to do was plug the Vonage VOIP in my wall. Meanwhile my husbands is being auto billed by AT&T. Turns out we had never left AT&T (the numbers were still there) and I had been duped into believing I was utilizing Vonage service - which is why I never questioned the $17.80 per month charge on AMEX. The upshot is this: they refused to refund $195.80 (11 months of service) - even after it had been escalated to a 'senior supervisor' level. They confirmed through their records that there had been absolutely no activity (usage) on the Vonage account and that THEY failed to port the number. I offered an alternative....give me 11 months of free service going forward, port the 2 numbers and we will call it even, No, they would not do that because they don't have a 'billing code' for 'free' ($0 per month), and it was against their policies. Further $17.80 per month was for 1 phone number, not 2 - 2 numbers would double the price to $35.60 per month. Whoa wait one second...I specifically signed up with with Vonage in order to SAVE money over our AT&T bill, not spend more. I explained that my original sales representative signed me up for a special 2 for 1 deal = $17.80 month (9.99 + tax) - no contract, price never expires and never goes up AND I GET 2 LINES. That deal + the price is what convinced me to switch. Turns out that not only was I defrauded by the company, fleeced/refused a refund of $195.80, but I was also lied to by the 'new customer acquisition department'. My customer retention specialist (cancellation department) refused every remedy I proposed and told me perhaps I could dispute the charges with AMEX. So AMEX is supposed to eat the cost for their fraud? Doesn't that mean that AMEX customers eat the cost? My failure to double check their work and make sure they did what they said they would do, cost me $195 bucks. Beware. PS - the reason it took so long to 'catch' the mistake was because AT&T was being charged to a business credit card held by my husband, Only when he approached me and asked why AT$T was still billing - 'I though you switched us to Vonage' - did I start to investigate and uncovered all of the above shenanigans.
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Review
#661584 Review #661584 is a subjective opinion of poster.
Cons
  • Fraudulent misrepresentation
Reason of review
pricing, service delivery, refund or remedy refused
Loss
$196
Preferred solution
Full refund

Phone Service Review

3.7
Details
This number 6179879272 is scaming people and is a Vonage number it need to stop
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Review
#655841 Review #655841 is a subjective opinion of poster.
Reason of review
Bad quality

Vonage is a screwed up company

We ordered Vonage and told the people up front that we had HughesNet internet service and when we received their modern, we connected it...nothing. Did not work! Call support and were told that "oh, Vonage does not work with HughesNet. We cancelled service and now trying to get credit for the two months of billing after we cancelled. Despite having notice of cancellation in their computer records, they are giving us a run around about crediting us for service not render even though there records have date and person talked to re: cancellation. Of course, they have their support staff overseas and .......... I suggest the FCC pull this company's license to do business. AVOID, AVOID, AVOID.....
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Review
#650640 Review #650640 is a subjective opinion of poster.
Cons
  • Booooooooooo
Reason of review
Bad quality

Vonage in Herndon, Virginia - Closed account, still getting billed

1.0
Details
Hi, I left US and called customer care in Dec14 to close account , now i see being charged in May and June15, i called care again and told i havent used vonage for 6 months , no calls, why charged, he cancels but doesnt process my refund. He says his name is 'JB', i dont know what type of name is that and customer service of vonage is pathetic, why doesnt vonage not helpful in cancelling account , do you think same customer not to come back later with same exit experience. Pls help in getting refund for duration i never used vonage service. thanks Naveen Jain
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Review
#644489 Review #644489 is a subjective opinion of poster.
Cons
  • Customer service
  • Accounts team
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Vonage in Waxhaw, North Carolina - Cancelled several times but they wont stop billing

2.3
Details
I cancelled service with Vonage 2/17/2015. They continue to bill me every month for$98.00. I have now called 3 times and they say I need to fill something out to cancel but they never send anything. 5 months of service has been billed when I did not even have an active phone number with them since I ported my service to another company note: the only reason I cancelled the service was because their system does not work with any of my routers, so even when I did have their service it did not work. Vonage will not work if you have a newer modern router. They promise to stop billing you but they keep on doing it and say you never cancelled every time you call them
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Review
#643309 Review #643309 is a subjective opinion of poster.
Cons
  • Billing
  • Customer service
Reason of review
Problems with payment
Loss
$500
Preferred solution
Full refund
Tags
  • Vonage Complain
  • Vonage billing
  • VONAGE CANCELLATION
  • Voip carriers

Tablet Review

I quit vonage a few weeks ago.when i got my final check they had deducted 50$ for a tablet i have never seen.
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Review
#640880 Review #640880 is a subjective opinion of poster.
Reason of review
Problems with payment

Vonage in Schaumburg, Illinois - Vonnage Extension

2.0
Details
I took Vonage because I thought I will be able to use my Cell as Vonage Ext. After Signing in I see that my cell phone is being used by some one else Vonage Acct. Vonage is not at all cooperative to resolve this issue so far.I tried to connect them several times, multiple times, multiple tickets were opened but without any resolution. Its a data security issue. How come a different person can use my Cell number as his/her extension. Vonage never checks who is registering whose number.. This is a serious flaw in their system which they are not agreeing
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Review
#640671 Review #640671 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
1.0
Details
Vonage had promotion for international calling and US/Canada calling for $9.99 /month. When we signed up, we thought we used international calling but in next 20 days we were charged $340 and they never notified us that they were charging that huge amount. After...
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Review
#635696 Review #635696 is a subjective opinion of poster.
Cons
  • Billing
Reason of review
Problems with payment
Loss
$340
Preferred solution
Full refund
Tags
  • Vonage Complain
  • Vonage billing

Vonage in Pittsburgh, Pennsylvania - Claiming I owe money that I don't with rude service.

2.3
Details
Danny Love Today at 19:31 To bad vonage has been calling lately claiming I owe a outstanding bill when this is not true. I have been a Vonage customer for a long time and this is the first time Vonage ever pulled some nonsense. I have been told three different things by three different tellers who can not be on the same page if you prayed for it. Sad to say I may just go ahead and kick you out of my home because whatever your new syllabus is for payment....Eye don't like it and Vonage needs to teach the tellers to be more customer courteous and pay attention to what is going on. ‪#‎DISAPPOINTED‬
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Review
#618569 Review #618569 is a subjective opinion of poster.
Pros
  • When they are truthful
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$19
Preferred solution
Let the company propose a solution
Vonage bills me for extra 24 days of service after I cancelled their service. I cancelled Vonage because they don't provide good service. I kept getting the following problems: static during calls, bad connections, echo with every other call and disconnects to name a...
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Review
#602073 Review #602073 is a subjective opinion of poster.
Reason of review
Problems with payment