Vonage
Reviews and Complaints
DESHONESTIDAD DE VENTAS DE ASESORES VONAGE
- Billing
- Cancelletion
Preferred solution: Full refund
Awful service and even worse customer service!
Vonage - Account Review from Morgan Hill, California
Account cancelation
- Very bad
THET WON'T LISTEN!!!
I HAD A 12 MO 9.99 SERVICE. I HAVE BEEN TRYING TO CANCEL SINCE APRIL.
I DON'T WANT TO GO INTO IT TO MUCH BECAUSE OF HIGH BLOOD PRESSURE AND A HEART CONDITION. I AM 72 YEARS.
I HAVE CALLED 5 TIMES TO CANCEL WITH NO TRUTH ON THIS. THEY CHARGE MY CREDIT CARD LAST MONTH AND CALLED CARD SERVICES AND TOLD THEM NO MORE CHARGES BY THEM. THE CARD COMPANY HAS FOLLOWED MY INSTRUCTIONS.
GUESS WHAT THIS MONTH THEY WENT AHEAD AGAIN BUT WAS DENIED. I CALLED THEM JULY 4 AND SAID YOU CUSTOMER SERVICE SUCKS. PLUS I TOLD THEM TO LOOK BACK AND THEY WILL SEE I NEVER WAS CONNECTED. I JUST PAID $9.99 FOR 12 MONTHS.........THIS IS THE WORST COMPANY IN MY LIFE TO DEAL WITH.
THEY TELL YOU THEY WILL TAKE CARE OF IT WITH SUPERVISOR, AND CALL YOU BACK. GUESS WHAT THEY NEVER CALL BACK. UNREAL THIS COMPANY HAS SUCH BAD PEOPLE WORKING FOR THEM.
A COUPLE PEOPLE WERE GOING TO GO WITH THEM. I MET THEM AT BRANDS MART, AND AFTER HEARING STORY THEY SAY NO THANKS WITH VONAGE.
Port Out number
I am with Voyage from 3 years, Now I wanted to port out my number but We were failed 8 times. Supervisor Shravankumar told me He going to email me ticket number in 10 min. I never got until today(over 4days). Representative before that gave me ticket number and said to me they going to call me in 48 hours. (7days no call).
Lastly spoke to another supervisor - Luce- ID- 553****. He told He cant do anything for port-out.
11 times constant trying to port-out but- no good representative responded well. No idea company like Vonage take care their customers while there are with him but for port out they dont care.
Preferred solution: Full refund
Vonage - Cancelled account but still charged
- Deceitfulnesscustomer service
- Quality of service taking money from my account
Preferred solution: Full refund
Vonage does bad business
- Service
- Fraudulent misrepresentation
Cancelled account, not so much
- Executive response team
- Scammed us out of 3000
- Decieveness
Preferred solution: Full refund
Mislead consumers & useless customer service
- Fraudulent misrepresentation
Preferred solution: Full refund
Vonage Vonage World Phone Plan Review from Coronado, California
- Promise of service to be provided
- Booooooooooo
Vonage Mobile Phone Service Review
VONAGE is the Worst!
- Vonage
Preferred solution: Let the company propose a solution
Closing the service
IT JUST GETS WORSE!
- Deceitfulness
- Deceitfulnesscustomer service
- Customer service
Preferred solution: Let the company propose a solution
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Today I received an email from Ms. Keely of the Vonage Executive Response Team who agreed to refund me for the 8 unused months of service.
I believe that this action is a fair and equitable conclusion to my issue with them. I only wish that it didn't have to escalate to this level to resolve an issue of fairness.