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The price was supposed to be $9.99 a month. It NEVER was that cheap. Always $20.00 a month. This past month it was $30.00. Oh did I mention I was paid up. They pocketed any credit I had. The agreement was from October 28,2016 to Ocober 13,2017. I disconnected it...
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#1114927
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I signed up for Vonage phone service for $9.99, well my first bill was for $17 and my second bill was again for $17. So i called to find out why my bill was for $17 instead of $9.99 the rep said it was because of taxes were not included. I called Vonage to cancel my...
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1.0
I liked
  • None
I didn't like
  • Bad customer servivce
  • Customer serice
#1113531
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STAY AWAY FROM VONAGE! First they never sent the phone equipment, charged me for it and somehow tacked on an extra $29.99. The customer service is in India and they barely speak English and the connection is terrible. Finally after more than two hours of explaining the...
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Anonymous
Vonage

We apologize for the issues you've had with Vonage service. We would like to discuss this with you. Please send us an email at ert-vip@vonage.com.

1.3
I liked
  • None
I didn't like
  • Customer service
  • Not english speaking
  • Bad service
#1113310
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Vonage - Nasty customer servicea

Vonage
#1054992
1.0
Details
I lose 5.00 dollars. This garabage company took my money. And everytime i want to call ro my country nicaragua. It was am arabian guy talk to me. Or rusian people. Too i have problem conect to nicaragua
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Phone service with Vonage cancelled on a Thursday afternoon

Vonage
#1050044
2.0
Details
My phone told me I no longer had service when I noticed the Vonage box was missing the light on the left. Not an internet problem so I read an Email saying my service was cancelled. I never cancelled it. Seriously think those of us with the $9.99 per month were cancelled so we could pay more.
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Vonage Deal Review

Vonage
#1003536
1.0
Details
I have signed up for Vonage to get a 50 $ Visa giftcard. It is a scam. Yuri ou never get the card. They claim that there was no promotion going on when I signed up. Don't fall for it. It is a scam.
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Vonage Home Phone Service Review

Vonage
#951826
1.0
Details
*** customer service and wont except all forms of payment
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Had a "discounted" service for 1 year, the year was up yesterday. With no notification, they doubled the charge to $34 (ridiculous) and refuse to refund my payment when I called to cancel service. Future customers - keep an eye on your 1 year date, they give no...
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1.0
I didn't like
  • No refund on account cancellation
#1101623
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we have had the same phone number for over 10 years and have had it ported between different companies several times. we made the mistake of dealing with Vonage for a time and decided to leave . they notified us that it would take a month to port the service( other...
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#1098135
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Vonage installed phone system in June 2017. From the moment they took our communication lines we have lost tremendous number of calls everyday. We complained to our broker immediately, Carrier Connections, and still have no resolution. Per Carrier Connections our...
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1.0
I liked
  • None
#1095233
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Our office closed and I was hired by our buyer to work from home. I decided to go with Vonage because the salesperson had been hounding me for 2 years and seemed nice. I signed all documents to port numbers. I was given a port date. When I called to confirm I spoke...
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I didn't like
  • Misinformation
  • Taking money from my account
  • Bad service
#1095011
Reply to reviews
I am writing this review so hopefully other business owners who are searching for the type of services Vonage offers, can be informed and know the experience I had with Vonage. I opened an account after being unimpressed with Ring Central's pitch. The customer sales...
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#1093869
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Last year Vonage had a deal that if you switched your phone over to them that you could get one year at $9.99, and a $50.00 gift card after the year. When the year was up I did not receive the $50.00 card. The first representative said he filed a report, but I still...
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#1093228
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Vonage Bills a month in advance upon signup. Last month I was a little late on my payment and Vonage shut down my service. I could no longer make calls or receive calls. I Tried canceling my account thru online chat. The person stated he could not cancel my account. A...
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I didn't like
  • Suck
#1089958
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