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Hi this jordan williams well you people asked me for verification details which i already sent you regarding account number 20400 but still one of your exective is telling me that he is going to terminate my account by saying me that just after one day after i payed...
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1.0
I didn't like
  • Behaviour after payments yelling on customers
#1064755
Reply to reviews
Tried to cancel service & was told about their huge cancellation fee. The taxes are now more than the service I and the worst part is the taxes are being charged by Vonage!! I stopped using and changed my auto pay card to a Walmart card so they could mail me my final...
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1.0
#1056805
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I advise people not go for vonage service. It is technically bad and worst customer service, overall horrible experience. If you want peace of mind then do not go for this company. Cheater, marketing gimmick is its value to lure and cheat customers, They give u 6...
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Anonymous
Vonage

Hello ,This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We would like the opportunity to discuss this matt...

1.3
I didn't like
  • Do not go for vonage
  • Worst
#1041712
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Vonage - Nasty customer servicea

Vonage
#1054992
1.0
I lose 5.00 dollars. This garabage company took my money. And everytime i want to call ro my country nicaragua. It was am arabian guy talk to me. Or rusian people. Too i have problem conect to nicaragua
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Phone service with Vonage cancelled on a Thursday afternoon

Vonage
#1050044
2.0
My phone told me I no longer had service when I noticed the Vonage box was missing the light on the left. Not an internet problem so I read an Email saying my service was cancelled. I never cancelled it. Seriously think those of us with the $9.99 per month were cancelled so we could pay more.
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Vonage Deal Review

Vonage
#1003536
1.0
I have signed up for Vonage to get a 50 $ Visa giftcard. It is a scam. Yuri ou never get the card. They claim that there was no promotion going on when I signed up. Don't fall for it. It is a scam.
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Vonage Home Phone Service Review

Vonage
#951826
1.0
*** customer service and wont except all forms of payment
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I was vonage user and in month of October2016 I called up to cancel but end up giving me a offer for next three month so i continued. And due to my credit card change the details didnt match and money didn't go through and I anyways stopped using Vonage after dec 2016....
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2.4
I liked
  • Connectivity
I didn't like
  • Cancellation
#1035867
Reply to reviews
This company is a joke , they have the WORSE customer service I've ever experienced . I asked to cancel service and I was aware of fees - the man was STILL going to charge me for the following month and told me 2 diffrent charges both over 80$ that I would have I tried...
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vonageert.us
vonageert.us

Hello ElenaJaquez,This is the Executive Response team for Vonage. We are sorry to hear about your billing issue and customer service. We will like the opportunity to work on t...

1.0
#1030085
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I've had Vonage since last summer. I was never able to plug the service into my wall jack to obtain service throughout the house - only to one phone connected directly to my router. I spent hours on the phone with their technical service and the final excuse was always...
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vonageert.us
vonageert.us

Hello, This is the Executive Response team for Vonage. We are sorry to hear about your complication with our equipment. We will like the opportunity to work on this matter wit...

3.0
#1010550
Reply to reviews
PARTS NOT RECEIVED THAT WOULD GET SYSTEM WORKING. BILLED FOR $ 84.00 BEFORE AND THEN $ 19.98 WHEN IT WAS NOT ACTIVATED AND THEY TRIED TO BILL ME ANOTHER 19.98 WHEN THE AMOUNT WAS PROMISED WAS 9.99 PER MONTH. WHEN THE PARTS DID NOT MATCH THE EQUIPMENT I HAD I WAS SENT...
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vonageert.us
vonageert.us

Hello, This is the Executive Response team for Vonage. We are sorry to hear about your complication with our equipment. We will like the opportunity to work on this matter wit...

#1010324
Reply to reviews
I had my service with Vonage briefly but after I experienced their services I reverted to my local land line provider. That was over 4 years ago. To this day, active/current Vonage customers are unable to call my number. When they do they get the message "This number...
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vonageert.us
vonageert.us

Hello, This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to discuss this matte...

#1003433
Reply to reviews
On the evening of jan 23/17 a friendly young fellow came to my door. He even risked my rottweiler, he was so eager to make a sale! He had me convinced as he went over all the money i would save as he compared fees from my rogers bill. i was intending to change carriers...
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#996265
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I was called by one of vonage sales representives. I don't want to disclose his name. I still have his personal phone number and name saved. I was told calling to Nepal was part of my plan so I signed up. I gave my Credit Card info over the phone. I was told to call...
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Anonymous
robbygetoffursister

it's funny but not because firstly, all the other major carriers don't ask for credit cards! so, why one earth does vonage need my credit card info. he(the fellow pretendin...

#992918
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