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1.3 Based on 48 reviews
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  • From mobile
  • 2 days ago
  • #923516

Do not believe the ads that say Vonage can be used on satellite systems. I tried it on both Hughes and Dish systems. The upload speed is entirely too low. It would need to be at lease ten times faster to meet the minimum requirements. Vonage sounds like they offer some really good plans, but dont waste your money if you are on satellite.

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Your better off with comcast, verizon or some other company. You get what you pay for. Every time you call you wait at least 15 minutes or more to talk to someone and no one speaks good English. They charged me twice on the same billing day. I held on forever before I got someone to correct the problem. The phone service was what I expected for $20.00 a month, dropped calls and static on the line. I will probably never use this service again and... Read more

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They over charged me . I tried calling several times in my first month i was on hold forever. So i never spoke to anyone. I tried canceling online. You can' t cancel online. I finally called when i didn't have 4 kids running around. I was on hold for over an hour getting transferred from one person to the next. They all have broken english , i couldnt understand what they were saying. Finally a supervisor gets on the phone he can speak a little... Read more

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To Whom It May Concern; I have been with Vonage over 2 years because they have always been responsive and provided good service. So when I decided to add a new line to my house I naturally called Vonage. I am sorry to say I have been thoroughly disappointed in my recent transactions with Vonage. I have had to call 4 times trying to get a single line added. The 2nd time I called I was on the phone for over 2 hours and when the call was completed... Read more

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I speechless with my experience with vonage customer service and vonage service in general. Besides employing half retarded customer service in Mumbai who don't have understanding of US realities, the system often crashes with callers getting error recordings eg. subscriber you have diled is not in service ... Really? then you try to reach customer service and system puts you on 25 minutes waiting after which you get so dicusted that you hang... Read more

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I received the vonage phone and the sales guy always uttered of the discounted charges fixed for a usage time period but never uttered any word on charges that will be levied on the pre closure . Now they demand 33$ on prorate to terminate the line , else they suggest to put on hold and make you pay 6$ to keep it active . Vonage Never take the cancellation request from your registered email , how to keep track of the cancellation is no idea .... Read more

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I was charged $10.00 more this month above what my contract called for and the Agent manager said it was for 911 taxes and federal taxes . I was charged taxes each month. The manager stumbled around and that was the only answer that he could give me. After I cancelled, I noticed I was paying taxes each month and the manager agent said it was an accumulation of taxes for 911?and federal taxes. I paid for them each month. I could not call in and... Read more

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I was late paying my bill online like I usually do so they decide to tape into my home line to call my cell phone number. I panicked because my child was at home and she never uses the house phone. I called her to see if she had just called me and she says no. I panic a little more because now I'm thinking someone is in the house. It took me a minute to realize that was what they did. Lousy move Vonage. I will let anyone I know who is thinking... Read more

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Try cancelling your account. Good Luck !! The call center is in India. I've been on hold for over 30 minutes now. I did get a technician, and despite me telling the auto caller I wanted a cancel, he could not help me and transferred to Accounts with a 10 minute call wait he said. 30+ minutes later.................. Oh, and they don't let you cancel via website. It MUST be by using the phone call to India. Total BS !!! This has got to... Read more

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Vonage service is awful! Their customer service is even worse! Stay away from Vonage. They will suck you into some sort of contract and charge you more than you expect to be charged. Customer service sucks!! It should not take 45 minutes to cancel an account and disconnect service that should have been cancelled a month prior in the first place. Not to mention, a charge of almost three times the month prior that they refused to credit even... Read more

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