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Vonage Bills a month in advance upon signup. Last month I was a little late on my payment and Vonage shut down my service. I could no longer make calls or receive calls. I Tried canceling my account thru online chat. The person stated he could not cancel my account. A...
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I didn't like
  • Suck
#1089958
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Vonage refused to port my phone number to my new carrier. 2 - 5 hours on the phone nearly every single day for 17 days didn't get it ported over. On the 13th day, I gave up trying to port it to one phone service provider and canceled that account. I created an account...
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#1088777
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Last summer I signed up for Vonage in 2016 for a one-year promo plan with unlimited domestic calls for $9.99 plus taxes and fees.Today, Aug. 16, 2017, I received my normal monthly email notification of the Vonage fee that had been debited from my account. The amount...
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1.0
Holmdel Township, New Jersey
#1088361
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Vonage - Nasty customer servicea

Vonage
#1054992
1.0
I lose 5.00 dollars. This garabage company took my money. And everytime i want to call ro my country nicaragua. It was am arabian guy talk to me. Or rusian people. Too i have problem conect to nicaragua
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Phone service with Vonage cancelled on a Thursday afternoon

Vonage
#1050044
2.0
My phone told me I no longer had service when I noticed the Vonage box was missing the light on the left. Not an internet problem so I read an Email saying my service was cancelled. I never cancelled it. Seriously think those of us with the $9.99 per month were cancelled so we could pay more.
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Vonage Deal Review

Vonage
#1003536
1.0
I have signed up for Vonage to get a 50 $ Visa giftcard. It is a scam. Yuri ou never get the card. They claim that there was no promotion going on when I signed up. Don't fall for it. It is a scam.
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Vonage Home Phone Service Review

Vonage
#951826
1.0
*** customer service and wont except all forms of payment
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Worst customer service and training experience ever!!! They made the conversion very complicated!! Therefore chose to cancel their service because it was too complicated to and frustrating to use in a small business!! They refuse to accept the unopened box so they made...
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1.0
I didn't like
  • Worst
  • Awful
  • Representative jay very rude with customer
#1082731
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Our medical practice signed up with Vonage because a rep gave verbal confirmation that the new system could be installed before the old one stopped but when the details were finalized, they could not make it until 8 days after previous phone disconnection. Emergency...
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1.0
#1082300
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I have signed up for business account for my new retail store. During Sales call, the rep offered a free phone with new signup. I have asked him of any contract or conditions, he clearly said "No contract and No string attached to it". I signed up over phone and paid...
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#1079460
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sales person sold us the service through (door knock) type of sales. Ofcourse he said try it for a month or two for only 9.99$ / month only and when time came to disconnect now they want to charge us a fee of 120$ which we called the company about and they said just...
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2.0
#1079200
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Hi this jordan williams well you people asked me for verification details which i already sent you regarding account number 20400 but still one of your exective is telling me that he is going to terminate my account by saying me that just after one day after i payed...
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1.0
I didn't like
  • Behaviour after payments yelling on customers
#1064755
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Tried to cancel service & was told about their huge cancellation fee. The taxes are now more than the service I and the worst part is the taxes are being charged by Vonage!! I stopped using and changed my auto pay card to a Walmart card so they could mail me my final...
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Anonymous
Christine

Totally inept. I was told when I signed up for service that I could keep my old phone number and they would port it over. They gave the wrong address to my previous provider s...

1.0
#1056805
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I advise people not go for vonage service. It is technically bad and worst customer service, overall horrible experience. If you want peace of mind then do not go for this company. Cheater, marketing gimmick is its value to lure and cheat customers, They give u 6...
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Anonymous
Vonage

Hello ,This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We would like the opportunity to discuss this matt...

1.3
I didn't like
  • Worst
  • Do not go for vonage
#1041712
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