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1.3 Based on 45 reviews
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  • Customers like
    • When they are truthful 2
    • Service until i must contact support 2
    • Reliable phone service 1
  • Customers don't like
    • Customer service 12
    • Billing 8
    • Service 7

I received the vonage phone and the sales guy always uttered of the discounted charges fixed for a usage time period but never uttered any word on charges that will be levied on the pre closure . Now they demand 33$ on prorate to terminate the line , else they suggest to put on hold and make you pay 6$ to keep it active . Vonage Never take the cancellation request from your registered email , how to keep track of the cancellation is no idea .... Read more

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I was charged $10.00 more this month above what my contract called for and the Agent manager said it was for 911 taxes and federal taxes . I was charged taxes each month. The manager stumbled around and that was the only answer that he could give me. After I cancelled, I noticed I was paying taxes each month and the manager agent said it was an accumulation of taxes for 911?and federal taxes. I paid for them each month. I could not call in and... Read more

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I was late paying my bill online like I usually do so they decide to tape into my home line to call my cell phone number. I panicked because my child was at home and she never uses the house phone. I called her to see if she had just called me and she says no. I panic a little more because now I'm thinking someone is in the house. It took me a minute to realize that was what they did. Lousy move Vonage. I will let anyone I know who is thinking... Read more

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Try cancelling your account. Good Luck !! The call center is in India. I've been on hold for over 30 minutes now. I did get a technician, and despite me telling the auto caller I wanted a cancel, he could not help me and transferred to Accounts with a 10 minute call wait he said. 30+ minutes later.................. Oh, and they don't let you cancel via website. It MUST be by using the phone call to India. Total BS !!! This has got to... Read more

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Vonage service is awful! Their customer service is even worse! Stay away from Vonage. They will suck you into some sort of contract and charge you more than you expect to be charged. Customer service sucks!! It should not take 45 minutes to cancel an account and disconnect service that should have been cancelled a month prior in the first place. Not to mention, a charge of almost three times the month prior that they refused to credit even... Read more

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I thought Vonage was a reputable Company and was immediately attracted by their 30 Money Back Guarantee. Little did I know there was no way to get them to make good on it. In the first few days they turned me off so badly, I wanted out. But I was unable to contact them. They deliberately hid behind a smoke screen. When I finally got them to realize I wanted out, they said an email wasn't good enough. Finally after a pile of BS, I got them to... Read more

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They called me to lower my bill and upgrade my unit. They would lower it to $15 month but i would have to pay them $120. I said I'm good with the service i have and then he said ok sir go to ***. He had no reason to do that and it really shows what type of company Vonage is. They need to hire better people or get a grip on the India call centers. Plus having to repeat every word also make it a frustrating experience. 18662434357 was the number... Read more

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I had a problem with the Vonage Extension issues and called Vonage and a guy from India named Jay was extremely rude to a customer and hardly knew very much about resolving my issue. So I asked if I could maybe speak to a supervisor and he JUST HUNG UP. I was so disappointed. I have been with Vonage for many years and the CUSTOMER SERVICE has deteriorated very badly. I am now talking with LINGO and will soon switch. I wonder if these reviews are... Read more

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I HAD A 12 MO 9.99 SERVICE. I HAVE BEEN TRYING TO CANCEL SINCE APRIL. I DON'T WANT TO GO INTO IT TO MUCH BECAUSE OF HIGH BLOOD PRESSURE AND A HEART CONDITION. I AM 72 YEARS. I HAVE CALLED 5 TIMES TO CANCEL WITH NO TRUTH ON THIS. THEY CHARGE MY CREDIT CARD LAST MONTH AND CALLED CARD SERVICES AND TOLD THEM NO MORE CHARGES BY THEM. THE CARD COMPANY HAS FOLLOWED MY INSTRUCTIONS. GUESS WHAT THIS MONTH THEY WENT AHEAD AGAIN BUT WAS DENIED. I... Read more

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I called Vonage, for this I dialed 1-866-243-4357 and one customer care guy picked the phone.. I said, I am no more using Vonage please cancel this service. Firstly call center guy said, and he will transfer my call to next team, but after 4-5 mins they disconnected my call, like this they did 2-3 times, and did not answer my queries and did not cancel my account also. My main motive was, why to pay money if I am not using Vonage any more, but... Read more

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